Workplace Experience Coordinator
4 days ago
Job Summary:
The Workplace Experience Coordinator will serve as the first point of contact at the front desk, primarily handling email and ticket responses through a client portal. Occasional phone responsibilities are included. This role involves responding to building-related requests, managing badges and registrations, conference room oversight, and performing regular floor checks for office upkeep and restocking.
Key Responsibilities:
- Workplace Services Coordination:
- Provide administrative support for workplace services, including front desk reception, conference room management, A/V support, and event coordination.
- Oversee office amenities such as food services, office supplies, mail, document archiving, and pet programs.
- Manage building and equipment requests, coordinate vendor services, and ensure vendor compliance with documentation and insurance requirements.
- Client Relations:
- Respond to internal client requests, including conference room booking, badge and registration processing, and general inquiries.
- Address customer requests and complaints in a friendly, solution-oriented manner.
- Workplace Experience Support:
- Assist the Workplace Experience leadership team with administrative tasks such as invoice processing, travel arrangements, expense reporting, and meeting coordination.
- Maintain databases and digital tools to support workplace services, ensuring data accuracy and compliance with brand standards.
- Support the onboarding process for new team members and third-party service providers.
- Participate in move meetings to coordinate office relocations with clients and attend to Business Continuity planning.
- Physical Office Maintenance:
- Conduct routine floor walks to restock pantry items, check conference rooms, and maintain general office cleanliness.
Requirements:
- Education and Experience:
- High school diploma or GED required.
- 1-2 years of related experience in a front desk or reception role.
- Skills:
- Excellent communication skills, with the ability to comprehend instructions, write reports, and effectively engage with clients and coworkers.
- Warm, welcoming demeanor with strong interpersonal skills; enjoys engaging with new people.
- Ability to perform basic financial calculations and understand financial terms.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, etc.) and comfortable with new digital tools and mobile technologies.
- Basic analytical and problem-solving skills, with the ability to follow general instructions in standard situations.
- Physical Requirements:
- Ability to lift and carry up to 50 pounds, as well as climb stairs and ladders as needed for warehouse operations.
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