Support Project Manager/Lead

1 month ago


Philadelphia, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in the process of expanding our team in PHILADELPHIA, Pennsylvania, with the addition of a Support Project Manager/Lead. This role is pivotal within our Higher Education sector, offering a long-term contract employment opportunity. The individual in this role will be tasked with managing technical projects, supervising training, and coordinating with diverse teams to ensure smooth operations.

Responsibilities:
• Oversee the training and development of technicians, serving as the primary point of escalation for any issues
• Routinely update and manage deployment metrics to keep track of project progress
• Utilize Service Now to monitor deployment trends and follow up as necessary
• Work closely with external EUD teams to coordinate and resolve any deployment related issues
• Assist team leads in coordinating necessary preparations at the home base for device readiness
• Implement and adhere to best practices in project management and change management
• Leverage knowledge of Cloud Technologies and Microsoft Azure in managing projects
• Use Content Management System (CMS) and Contract Management tools effectively
• Ensure compliance with auditing standards and coding guidelines in project execution
• Apply Agile Scrum methodologies to manage and deliver projects efficiently
• Manage projects related to Epic Hospital Billing, Epic EMR, and Epic Clinical implementations.• The candidate must have a minimum of three years of experience working in the field of Higher Education.
• Proficiency in Cloud Technologies is required for this role.
• Experience with Content Management System (CMS) is a necessity.
• Must be adept at Contract Management.
• Knowledge of Microsoft products and Microsoft Azure is essential.
• Familiarity with Agile Scrum methodologies is expected.
• The candidate should have a solid background in Auditing.
• The ability to implement and adhere to Best Practices is required.
• Proficiency in Change Management is necessary for this role.
• Coding skills are a major requirement for this position.
• Experience with Epic Hospital Billing is a significant advantage.
• Familiarity with Epic EMR is also highly desirable.
• The candidate must have experience with Epic Clinical.

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