Support Project Manager/Lead
4 weeks ago
Responsibilities:
• Oversee the deployment of individual sites, ensuring that safety, security, and cable management standards are met.
• Coordinate with technicians to determine necessary software for devices.
• Manage device preparation for sites, including labeling and alignment.
• Act as the main point of contact for the clinical site manager to determine the deployment plan.
• Communicate deployment plans to technicians and assign tasks.
• Serve as the escalation point for any technical issues or site barriers.
• Coordinate with the onsite cabling vendor for any necessary port activations.
• Collaborate with local IT support for assistance with legacy applications.
• Conduct a final walk-through of the site to verify the accuracy of Epic documentation (device list and device map).
• Complete device list and map for Epic submittal post-deployment.
• Work in the command center to monitor and assign tickets from the Service Now queue during Go-Live Support.
• Collaborate with other teams in the command center to identify trends or resolutions.
• Assist technicians with any escalations or tracking of high-priority incidents, issues, or major outages.• Proven experience in the Higher Education industry
• Demonstrated proficiency in Cloud Technologies
• Experience with Content Management System (CMS)
• Strong knowledge of Contract Management
• Proficiency in Microsoft Office Suite and Microsoft Azure
• Agile Scrum certification or equivalent experience
• Experience in Auditing, ideally within a higher education setting
• Demonstrated understanding of Best Practices in project management
• Expertise in Change Management
• Coding skills, ideally with experience in a higher education environment
• Experience with Epic Hospital Billing is a plus
• Proficiency in Epic Software.
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Support Project Manager/Lead
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