Guest Services Agent
2 weeks ago
About Us:
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit. www.vacatia.com
Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website: www.scottsdalecamelback.com
Essential Functions:
- Reports to Front Desk Management.
- Check in / Check out procedures.
- Troubleshoot/solve guest's requests.
- Perform balance of shift revenue and bank at end of each shift.
- Complete all inbound reports from various exchange companies.
- Make new reservations for walk ins or future guests.
- Monitor video cameras for guest/staff safety and rule enforcement.
- Ensure proper policies regarding homeowners, resort members, and day use are enforced.
- Assist with training new associates on procedures and policies.
- Complete and submit daily shift task list to Supervisor(s).
- Competent in all facets of owner services and leisure services operations and procedures. Provide assistance when required.
- Displays courtesy and professionalism in all contacts.
- Demonstrate a clear understanding of SCR's policies and procedures.
- Demonstrate a clear understanding of SCR HOA rules and regulations.
- Keep all work areas clean and stocked.
- Perform all other duties as assigned.
Benefits: Eligibility after 60-90 days.
- Medical
- Dental
- Vision
- Life
- 401k
- PTO
- Quarterly Bonus
- Monthly Employee Appreciation
- Access to Resort Amenities
Education/Experience Required:
- High school Diploma or GED
- Customer Service background
Specific Skills Required:
- Problem Resolution Solving
- Excellent Communication and Interpersonal skills
- Intermediate knowledge of Computer Applications
- Cash Handling Experience
- Customer Service background
- Well organized and have above standard written and oral communication skills
- Self-motivated/ Team Player
- Detail Oriented
Physical Requirements:
- Must be able to lift 30 lbs, move, stand, walk, transverse, crouch/stoop, kneel, repetitive hand/wrist motion, reach, bend, see, recognize, distinguish, convey information and converse with staff & Guests with great consistency.
- Consistent viewing of computer screen.
- Focus on conversation with possible high volume of noise level.
Disclaimer: The Vacatia, Inc., subsidiaries, and affiliates is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further, the job description is not a guarantee that you will perform any or all of these duties.
Compensation details: 17.5-17.5 Hourly Wage
PI27c9f1cf29c0-25405-36213758
-
Guest Services Agent
2 weeks ago
Scottsdale, United States AEG Full timeDefinition: Under limited supervision from the Director, Operations, the Guest Services Agent will prove guests with the best guest experience possible. Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible.This beings with a positive initial impression of our facility.This impression is...
-
Guest House | General Manager, Home Staging
1 week ago
scottsdale, United States Guest House Full timeGuest House is quickly becoming the household name for home staging across the US. We’re in search of a world-class General Manager (GM) to lead the next phase of growth in Phoenix and Scottsdale, Arizona. GM will oversee the sales pipeline, operations, customer experience and other functions with the support of our corporate and local teams. As GM, you...
-
Hotel Guest Services Coordinator
1 week ago
Scottsdale, Arizona, United States Crescent Services Full timeAbout Our HotelCrescent Services is a reputable hotel chain known for its exceptional service and comfortable accommodations. We are committed to providing our guests with a memorable experience and strive to exceed their expectations.Job DescriptionWe are seeking a highly skilled and motivated Front Desk Agent to join our team. As a key member of our front...
-
Guest Services Agent
3 months ago
Scottsdale, United States Highgate Full timeOverview Hampton Inn & Suites Scottsdale Riverwalk have an exciting career opportunity for an exceptional professional to provide excellent customer service. We are looking for an enthusiastic Guest Services Agent. That person will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout...
-
Front Desk Agent
4 months ago
Scottsdale, United States Crescent Services Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...
-
Guest Service Associate
1 week ago
Scottsdale, Arizona, United States Benihana Full timeAbout The ONE GroupWe're a global leader in Vibe Dining, with a reputation for delivering unforgettable experiences for our guests. Our high-end restaurants and bars are located in cities worldwide, offering a unique blend of energy and sophistication.Job SummaryWe're seeking a motivated and experienced Guest Service Agent to join our team. As the primary...
-
Hotel Guest Services Representative
3 weeks ago
Scottsdale, Arizona, United States Crescent Services Full timeCrescent Services is committed to delivering exceptional guest service and financial profitability. As a Hotel Guest Services Representative, you will be responsible for greeting and registering guests, checking them out, and ensuring their stay is memorable.You will greet guests and complete the registration process, inputting and retrieving information...
-
Guest Service Agent
3 weeks ago
Scottsdale, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
General Manager, Home Staging
1 week ago
Scottsdale, United States Guest House Full timeGuest House is quickly becoming the household name for home staging across the US. We’re in search of a world-class General Manager (GM) to lead the next phase of growth in Phoenix and Scottsdale, Arizona. GM will oversee the sales pipeline, operations, customer experience and other functions with the support of our corporate and local teams. As GM, you...
-
Guest Experience Expert
2 months ago
Scottsdale, United States Marriott Full timeMarriott Hotels - JobID: F2384437FED3A224436B44AF13A8FF06 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...
-
Guest Arrival Expert
2 months ago
Scottsdale, United States Marriott Full timeMarriott Hotels - JobID: 458DF87FFDB2E1DA7B07A774BF24AABB [Front Desk Agent / Concierge] As a Guest Arrival Expert at Marriott Hotels, you'll: Take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences; Process operational needs; Address guest requests; Complete reports; Share the highlights of...
-
Front Desk Agent
1 month ago
Scottsdale, United States Marriott Full timeMarriott Hotels - JobID: 206C195B5211CF5A6D9E012D526B5EB0 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...
-
Resort Guest Experience Manager
1 week ago
Scottsdale, United States Fort McDowell Yavapai Nation Full timeAbout the Role:The Front Desk Agent is responsible for creating an unforgettable experience for our guests. You will be the first point of contact and will have a direct impact on their overall stay.Main Responsibilities:Ensure exceptional guest service by promoting hotel services and adhering to credit and inventory control processes.Process customer credit...
-
Customer Service Representative
2 weeks ago
Scottsdale, United States Jason McCloud - State Farm Agent Full timePosition OverviewState Farm Insurance Agent located in scottsdale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jason McCloud - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Representative
2 weeks ago
scottsdale, United States Jason McCloud - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in scottsdale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jason McCloud - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Front Desk Agent
4 months ago
Scottsdale, United States Crescent Hotels and Resorts Full timeDescription A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the...
-
Hotel Front Desk Agent
5 months ago
Scottsdale, United States Hyatt House Scottsdale Full timeDescription Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...
-
Guest Services Agent
3 weeks ago
Scottsdale, United States Vacatia, Inc. Full timeJob DescriptionJob DescriptionAbout Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering...
-
Guest Service Expert>
7 months ago
Scottsdale, United States Smashburger Full timeSmashburger - 2805 N Scottsdale Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...
-
Customer Service Manager
6 months ago
Scottsdale, United States Chris McCoy - State Farm Agent Full timeBenefits: Bonus based on performance Donation matching Free food & snacks Health insurance Opportunity for advancement Position OverviewState Farm Insurance Agent located in Scottsdale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chris McCoy - State Farm Agent, you...