Guest Service Agent

1 week ago

Scottsdale, United States Sonesta International Hotels Full time
Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the gift shop and follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Guest Services Agent

    6 days ago

    Scottsdale, United States AEG Full time

    Definition: Under limited supervision from the Director, Operations, the Guest Services Agent will prove guests with the best guest experience possible. Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible.This beings with a positive initial impression of our facility.This impression is...

  • Guest Services Agent

    3 months ago

    Scottsdale, United States Highgate Full time

    Overview Hampton Inn & Suites Scottsdale Riverwalk have an exciting career opportunity for an exceptional professional to provide excellent customer service. We are looking for an enthusiastic  Guest Services Agent. That person will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout...

  • Guest Services Rep Full

    1 month ago

    Scottsdale, United States Extended Stay Full time

    Extended Stay - 10660 N. 69th Street [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Service Associate

    4 hours ago

    Scottsdale, Arizona, United States Benihana Full time

    About The ONE GroupWe're a global leader in Vibe Dining, with a reputation for delivering unforgettable experiences for our guests. Our high-end restaurants and bars are located in cities worldwide, offering a unique blend of energy and sophistication.Job SummaryWe're seeking a motivated and experienced Guest Service Agent to join our team. As the primary...

  • General Manager, Home Staging

    2 hours ago

    Scottsdale, United States Guest House Full time

    Guest House is quickly becoming the household name for home staging across the US. We’re in search of a world-class General Manager (GM) to lead the next phase of growth in Phoenix and Scottsdale, Arizona. GM will oversee the sales pipeline, operations, customer experience and other functions with the support of our corporate and local teams. As GM, you...

  • Guest Experience Expert

    1 month ago

    Scottsdale, United States Marriott Full time

    Marriott Hotels - JobID: F2384437FED3A224436B44AF13A8FF06 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Guest Arrival Expert

    1 month ago

    Scottsdale, United States Marriott Full time

    Marriott Hotels - JobID: 458DF87FFDB2E1DA7B07A774BF24AABB [Front Desk Agent / Concierge] As a Guest Arrival Expert at Marriott Hotels, you'll: Take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences; Process operational needs; Address guest requests; Complete reports; Share the highlights of...

  • Front Desk Guest Service Agent

    3 months ago

    Scottsdale, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The GSA serves as the point person with regards to the Front Desk...

  • Front Desk Agent

    1 month ago

    Scottsdale, United States Marriott Full time

    Marriott Hotels - JobID: 206C195B5211CF5A6D9E012D526B5EB0 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...

  • Customer Service Representative

    6 days ago

    Scottsdale, United States Jason McCloud - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in scottsdale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jason McCloud - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    4 days ago

    scottsdale, United States Jason McCloud - State Farm Agent Full time

    Position Overview State Farm Insurance Agent located in scottsdale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jason McCloud - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Resort Guest Experience Manager

    24 hours ago

    Scottsdale, United States Fort McDowell Yavapai Nation Full time

    About the Role:The Front Desk Agent is responsible for creating an unforgettable experience for our guests. You will be the first point of contact and will have a direct impact on their overall stay.Main Responsibilities:Ensure exceptional guest service by promoting hotel services and adhering to credit and inventory control processes.Process customer credit...

  • Front Desk Agent

    4 months ago

    Scottsdale, United States Crescent Hotels and Resorts Full time

    Description A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the...

  • Front Desk Agent

    4 months ago

    Scottsdale, United States Crescent Services Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...

  • Hotel Front Desk Agent

    4 months ago

    Scottsdale, United States Hyatt House Scottsdale Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Guest Services Agent

    3 days ago

    Scottsdale, United States Vacatia, Inc. Full time

    Job DescriptionJob DescriptionAbout Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering...

  • Guest Services Agent

    2 weeks ago

    Scottsdale, United States Vacatia, Inc. Full time

    Job DescriptionJob DescriptionAbout Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering...

  • Customer Service Manager

    6 months ago

    Scottsdale, United States Chris McCoy - State Farm Agent Full time

    Benefits: Bonus based on performance Donation matching Free food & snacks Health insurance Opportunity for advancement Position OverviewState Farm Insurance Agent located in Scottsdale, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chris McCoy - State Farm Agent, you...

  • Guest Service Expert>

    7 months ago

    Scottsdale, United States Smashburger Full time

    Smashburger - 2805 N Scottsdale Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Guest Services Representative

    6 hours ago

    Scottsdale, Arizona, United States Crescent Hotels and Resorts Full time

    Job DescriptionGreet guests and complete the registration process, ensuring a seamless experience. This includes inputting and retrieving information from our system, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.Assist with check-out, accurately accounting for...