Technical Support Engineer
1 week ago
Responsibilities
• Efficiently address and resolve tickets related to SharePoint, Teams, and OneDrive to ensure seamless operation and user satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex technical challenges.
• Educate users on best practices for SharePoint, Teams, and OneDrive, and act as a go-to resource for stakeholders.
• Deliver training sessions, workshops, and documentation to enhance user competency and optimize collaboration tools.
• Lead or contribute to smaller-scale projects, including enhancements to intranet systems.
• Work closely with team members and stakeholders to gather requirements, design solutions, and implement improvements.
• Ensure that all projects are delivered on time and meet quality standards.
• Provide Tier 3 Support and utilize skills in Power Apps, Power Automate, and Power BI to enhance technical proficiency.
• Regularly monitor user adoption and provide advisory services to improve user competency.
• Maintain a collaborative mindset and demonstrate exceptional technical proficiency and communication skills.• Proficiency in Microsoft Teams, demonstrating the ability to troubleshoot and resolve related issues.
• Extensive knowledge of Microsoft SharePoint, including the ability to manage and administer sites.
• Familiarity with SharePoint Administration, ensuring smooth operation and user accessibility.
• Experience with Microsoft Power Apps, including the ability to develop and manage applications.
• Proficiency in utilizing Microsoft Power Automate to create automated workflows.
• Demonstrated experience with Microsoft Power BI for data analysis and visualization.
• Ability to provide technical support effectively, handling customer inquiries with professionalism and patience.
• Experience in Tier 3 Support, demonstrating the ability to resolve complex technical issues.
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