Technical Engineer

1 month ago

Woodbridge, United States STAND 8 Technology Services Full time

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a talented and driven Technical Engineer to join our mission-critical technology team. This role focuses on supporting and innovating workflows and infrastructure for News' Production and Archives environments. The Engineer will play a key role in ensuring the capture and preservation of high-quality digital copies of archival tapes.

As a Technical Engineer, you will act as the technical backbone for tape digitization workflows, maintaining equipment, troubleshooting issues, and ensuring optimal system performance. This position requires a proactive problem-solver with technical expertise and excellent communication skills.

Responsibilities

  • Act as front-line technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest/capture servers, QC, and transcode platforms.
  • Configure and maintain tape digitization equipment, including servers, decks, and software, to ensure optimal performance and efficiency.
  • Troubleshoot technical issues related to tape digitization, including errors, data corruption, and equipment malfunctions.
  • Perform preventative maintenance for software and hardware, ensuring optimal performance and minimizing downtime.
  • Collaborate with internal teams, including IT, Engineering, Maintenance, and Operations, to resolve issues.
  • Liaise with external vendors for technical support, remote sessions, processing RMAs, and resolving technical issues.
  • Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility.
  • Communicate effectively with clients, provide guidance and updates on issue resolution, and ensure client satisfaction.
  • Document all technical issues and resolutions in a clear and concise manner.

Requirements

  • Two+ years of experience in a technical support role.
  • Proven ability to support video digitization, encoding, and transcoding platforms.
  • Experience with hardware integration and troubleshooting components such as VTRs, encoders, and SDI streams.
  • Proficiency in Windows Server and OS.
  • Knowledge of audio/video codecs and formats.
  • Familiarity with MAM/PAM systems and metadata management.
  • Foundational knowledge of enterprise infrastructure, including routers, firewalls, TCP/IP, and DNS.
  • Experience with project management, documentation, and ticketing systems, such as ServiceNow, Asana, Jira, or Confluence.
  • Experience with cloud-based storage and processing platforms, such as AWS or Azure, is a plus.
  • Familiarity with database management systems, such as PostgreSQL or MS SQL, is a plus.

Additional Details

The base range for this contract position is $25 - $35/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together

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