Technical Support Specialist

5 days ago


Woodbridge, New Jersey, United States Eliassen Group Full time

The Eliassen Group seeks a highly skilled Technical Support Specialist to join our team. As a member of our mission-critical technology team, you will be responsible for supporting and innovating the production and archives environments.

This role requires strong problem-solving skills, technical expertise, and excellent communication abilities. You will act as front-line technical support, providing troubleshooting and technical diagnosis for robotic tape systems, ingest/capture servers, QC and transcode platforms.

Key Responsibilities:

  • Configure and maintain tape digitization equipment, including servers, decks, and software, to ensure optimal performance and efficiency.
  • Troubleshoot technical issues related to tape digitization, including errors, data corruption, and equipment malfunctions.
  • Collaborate with internal teams to resolve issues and liaise with external vendors for technical support.
  • Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility.

Requirements:

  • Two+ years of experience in a technical support role.
  • Proven ability to support video digitization, encoding, and transcoding platforms.
  • Experience with hardware integration and troubleshooting components such as VTRs, encoders, and SDI streams.

Salary: $38-$44/hour, W2 employees receive a great benefits package that includes medical, dental, and vision benefits, 401(k) with company matching, and life insurance.



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