Director of Banquet/Special Event Operations
3 weeks ago
We are seeking an experienced and dedicated Director of Special Event Operations/Banquet Operations to lead and oversee all aspects of private event operations at a high-volume, upscale venue. This role ensures seamless execution of events ranging from intimate gatherings to large corporate functions, delivering exceptional guest experiences while meeting financial goals. The ideal candidate is a strong leader with a passion for hospitality, excellent organizational skills, and a commitment to maintaining the highest standards of service and quality.
Key Responsibilities:
- Lead the planning, coordination, and execution of private events, including weddings, corporate functions, and social gatherings.
- Collaborate with sales, culinary, and operations teams to ensure smooth event execution and client satisfaction.
- Build and maintain relationships with clients, vendors, and staff to foster repeat business and exceptional experiences.
- Ensure financial goals are met by managing event budgets, profitability, and operational efficiency.
- Oversee logistics, including staffing, timelines, and equipment needs, ensuring attention to detail for all events.
- Uphold high service standards, ensuring guest satisfaction and compliance with health, safety, and service protocols.
- Monitor event performance, analyze outcomes, and implement recommendations for continuous improvement.
- Manage and mentor the event operations team, fostering a positive, collaborative, and professional work environment.
Qualifications:
- Minimum of 3 years in a director-level role managing high-volume private events with annual revenues of at least $6MM.
- 6 years of progressive experience in banquet operations in an upscale event setting, including management roles.
- Exceptional leadership and organizational skills, with the ability to handle multiple events simultaneously.
- Strong communication and client relationship management abilities.
- Proven problem-solving skills and the ability to perform effectively under pressure.
- Knowledge of food and beverage operations is a plus.
- Availability to work nights, weekends, and holidays as required.
Competitive Benefits:
- Industry-leading compensation with a bonus program.
- Comprehensive health plans, including medical and dental, with employer contributions for Health Savings Accounts (HSAs).
- Variety of supplemental benefit plans for life's unexpected events.
- 401(k) with employer match (25% of the first 5% contribution after 12 months).
- Employer-paid life insurance for the duration of employment.
- Monthly reward dollars for use at company locations.
- Paid vacation starting at 2 weeks per year.
- Paid/floating holidays for five major holidays.
- 24 hours of paid sick time renewed annually.
- Education Assistance Program (EdAP) for growth in hospitality-related fields.
- Employee Assistance Program (EAP) for work-life balance support.
- Management referral program offering up to $4,000 for qualifying hires.
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