Collections Specialist
4 weeks ago
Collections Specialist
Job Summary: The Collections Specialist is responsible for collecting on outstanding payments from client. This role involves contacting by phone and email to negotiate payment plans, resolving billing issues, and maintaining accurate records of all collection activities.
Worksite Location: 100% onsite Chicago, IL
Pay: $22-24/hour (DOE)
Long term Indefinite Temporary role – possibility of extension/permanent
Key Responsibilities:
Monitor accounts to identify overdue payments.
Contact customers with overdue accounts to arrange payment plans or collect payments.
Use various tools and methods to locate customers who have moved or changed contact information.
Maintain detailed records of all communications and payments.
Resolve customer billing issues and disputes.
Prepare regular reports on the status of delinquent accounts and collection efforts.
Ensure compliance with all relevant laws and regulations related to debt collection.
Qualifications:
Proven experience as a Collections Specialist or similar role.
Knowledge of billing procedures and collection techniques.
Familiarity with laws related to debt collection (e.g., FDCPA).
Strong communication and negotiation skills.
Ability to work independently and manage stress effectively.
High school diploma; Associate’s or Bachelor’s degree is a plus.
Skills:
Excellent verbal and written communication skills.
Proficiency in Microsoft Office and database management.
Strong problem-solving abilities.
Attention to detail and organizational skills.
Please apply right away if interested.
Pay Details: $22.00 to $24.00 per hour
Search managed by: LHH
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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