Collections Specialist

4 weeks ago

Seattle, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH is looking for a full-time Collections Specialist to join our client growing company in Seattle, WA. This position will be a 90-day contract that is fully onsite at the client location.

Job Summary

The Collections Specialist is responsible for managing overdue accounts, contacting clients to arrange payments, and resolving any billing issues. This role requires strong communication and negotiation skills, as well as an ability to handle sensitive financial data with discretion. The ideal candidate will be able to balance client relations with achieving timely collections to support the organization’s financial health.

Key Responsibilities

  • Account Management: Monitor assigned customer accounts for overdue payments, contact clients, and follow up on payment statuses.

  • Customer Communication: Contact clients via phone, email, and mail to collect outstanding payments and handle billing inquiries professionally and tactfully.

  • Negotiations: Work with clients to develop payment plans or negotiate terms to settle overdue accounts, ensuring compliance with company policies.

  • Documentation: Accurately document all collections efforts, payment plans, and communications in the system.

  • Dispute Resolution: Collaborate with other departments to investigate and resolve billing discrepancies, providing clients with solutions in a timely manner.

  • Reporting: Prepare and maintain collections reports for management, tracking performance metrics and providing updates on account statuses.

  • Compliance: Adhere to all legal requirements, company policies, and financial regulations in collections practices.

Qualifications

  • Education: High school diploma or GED required; associate’s or bachelor’s degree in Business, Accounting, or related field preferred.

  • Experience: Minimum of 2 years of experience in collections, accounts receivable, or a related field.

  • Skills:

  • Strong communication, negotiation, and interpersonal skills.

  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

  • Proficiency in collections or accounting software (e.g., QuickBooks, Oracle) and Microsoft Office, particularly Excel.

  • Attention to detail and high level of accuracy in documentation.

  • Ability to handle confidential financial information with discretion and professionalism.

Compensation: $30-$35/hour DOE

 

Benefits:

LHH Recruitment Solutions benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

 

If you are interested in this or other job opportunities available through LHH Recruitment Solutions, please submit your resume today at www.LHH.com



Pay Details: $30.00 to $35.00 per hour

Search managed by: Cheyenne Wong

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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