Customer Service Representative

1 month ago

Danvers, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Customer Service Representative in Danvers, Massachusetts. This position is within the digital radiography industry and is entirely home-based. As a Customer Service Representative, you will act as the liaison between our team and service partners, handling customer issues, complaints, and inquiries with an emphasis on customer satisfaction.

Responsibilities:

• Efficiently manage inbound and outbound calls to service personnel
• Follow established call center procedures to determine the resolution of calls
• Identify and understand customer needs, clarify information, research issues, and provide solutions
• Build sustainable relationships with customers by going above and beyond to ensure issue resolution
• Maintain comprehensive records of all conversations in our call center database
• Develop proficiency with our call tracking system through ongoing training sessions
• Utilize MS Office and Call Center Customer Service skills to enhance customer experience and team efficiency
• Adapt to different customer personality types and manage time effectively
• Prioritize tasks in a multi-tasking environment.• Must hold a minimum of 2 years of experience in a customer service role, preferably within a call center environment
• Proficiency in using MS Office tools including Word, Excel, PowerPoint, and Outlook is required
• Strong communication and interpersonal skills are essential
• Ability to handle customer queries and complaints effectively and professionally
• Must have the capability to understand and follow company policies and procedures regarding customer service
• Excellent problem-solving skills and the ability to think on your feet is necessary
• Must be able to multitask and manage time effectively
• High school diploma or equivalent is a minimum educational requirement
• Must have a flexible schedule as the role may require working in shifts, weekends, or holidays
• Fluency in English, both written and spoken, is required
• Experience with CRM systems or other customer service software is a plus
• Must demonstrate patience and empathy while dealing with customers.

  • Customer Service Representative

    4 weeks ago

    Danvers, Massachusetts, United States Chris Tobar - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with customers through...

  • International Customer Service Representative

    4 weeks ago

    Danvers, United States Illinois Tool Works Full time

    Our Customer Service team plays an important role in our business operations and customer success. As an International Customer Service Representative, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spir Customer Service, Customer Service Representative, International, Business Operations, Customer Experience,...

  • Customer Service Representative

    1 week ago

    Danvers, United States U-Haul Full time

    Location: 179 Newbury St, Danvers, Massachusetts 01923 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys...

  • Customer Service Representative

    3 days ago

    Danvers, Massachusetts, United States Jaguar Graphics, Inc Full time

    Job SummaryAt Jaguar Graphics, Inc, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.Key ResponsibilitiesHandle customer inquiries and orders in a timely and professional manner.Work closely with graphics,...

  • Customer Service Representative

    3 months ago

    Danvers, United States U-Haul Full time

    Location: 179 Newbury St, Danvers, Massachusetts 01923 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Danvers, Massachusetts, United States McKinnon's Market & Super Butcher Shop Full time

    Customer Service RepresentativeYou will play a key role in delivering exceptional customer experiences at McKinnon's Market & Super Butcher Shop. Working closely with the Customer Service Department Manager and Assistant Store Manager(s), you will ensure seamless operation of the Customer Service area. Your responsibilities will include maintaining...

  • Customer Service Representative

    3 weeks ago

    Danvers, Massachusetts, United States Domino's Franchise Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our team, you will be responsible for upholding our high standards of grooming, uniform, and appearance.Key ResponsibilitiesCollect cash and credit card payments from customers.Promote...

  • Customer Service Representative

    4 weeks ago

    Danvers, Massachusetts, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for upholding our high standards of customer service and ensuring a positive experience for our customers.About the Role:Collect cash and credit card payments from customers.Promote our...

  • Customer Service Representative

    18 hours ago

    Danvers, Massachusetts, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for upholding the company's standards of grooming, uniform, and appearance. You will collect cash and credit card payments, promote pizza products and specials, and receive cross-training for preparing products and ingredients, closing and opening procedures,...

  • International Customer Service Representative

    2 weeks ago

    Danvers, Massachusetts, United States ITW Full time

    Job Title: International Customer Service RepresentativeITW is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $16 billion in 2022. Our company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative,...

  • International Customer Service Representative

    6 hours ago

    Danvers, Massachusetts, United States ITW Full time

    Job Title: International Customer Service RepresentativeITW is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $16 billion in 2022. Our company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative,...

  • International Customer Service Representative

    3 weeks ago

    Danvers, Massachusetts, United States ITW Full time

    Job DescriptionITW is a Fortune 200 global multi-industrial manufacturing leader with a strong presence in the market. We are seeking an International Customer Service Representative to join our team.Key Responsibilities:Coordinate international and export communications and customer concerns, including product updates, availability, scheduling, delivery,...

  • International Customer Service Representative

    21 hours ago

    Danvers, Massachusetts, United States ITW Full time

    Job OverviewITW is a Fortune 200 global multi-industrial manufacturing leader seeking a highly motivated and detail-oriented International Customer Service Representative to join our team. As a key member of our Customer Service team, you will play a critical role in driving customer success and growth in international markets.Key ResponsibilitiesCoordinate...

  • Customer Service Representative

    3 months ago

    Danvers, United States U-Haul Full time

    Location: 179 Newbury St, Danvers, Massachusetts 01923 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Care Representative

    2 weeks ago

    Danvers, United States Inkcups Now Corp. Full time

    The Customer Care Representative will provide information to customers in response to inquiries about Inkcups Now products and services, in addition to assisting companies interested in opening accounts. The representative will receive, review and process orders. Job Responsibilities: Interacts with customers via telephone, email, or in person to provide...

  • Customer Service Representative

    1 month ago

    Danvers, Massachusetts, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our ImpactWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...

  • Customer Service Representative

    2 days ago

    Danvers, Massachusetts, United States T & S PATHAN INC Full time

    Job OpportunityWe are seeking a highly skilled Customer Service Associate / Cashier to join our team at T & S PATHAN INC. The ideal candidate will provide exceptional customer service, operate the cash register, and maintain a positive attitude.Key ResponsibilitiesGreet customers and provide assistance throughout their shopping experienceOperate the cash...

  • International Customer Service Representative

    3 weeks ago

    Danvers, United States ITW Full time

    Company Description ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $16 billion in 2022. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are...

  • Customer Service Representative

    4 weeks ago

    Danvers, Massachusetts, United States Sun Technologies Full time

    Job Title: Customer Service/Admin AssistantJob Summary: We are seeking a highly organized and detail-oriented Customer Service/Admin Assistant to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of our...

  • Customer Service Representative

    1 month ago

    Danvers, Massachusetts, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...