Customer Service Representative

4 weeks ago


Danvers, Massachusetts, United States Domino's Franchise Full time
Job Description

At Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for upholding our high standards of customer service and ensuring a positive experience for our customers.

About the Role:

  • Collect cash and credit card payments from customers.
  • Promote our pizza products and specials to drive sales.
  • Receive cross-training on preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
  • Check products for accuracy against quality standards.
  • Exhibit a sense of urgency when answering store phones or helping carryout customers.
  • Provide quality customer service to internal and external customers both over the phone and in person.
  • Speak and write clearly and accurately.
  • Exhibit comprehension of using a computer-based order entry system.
  • Contribute to and promote an atmosphere of teamwork, energy, and fun.

Requirements:

  • Ability to work in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to work a variety of shifts, including evenings and weekends.


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