Customer Care Representative

2 weeks ago


Danvers, United States Inkcups Now Corp. Full time

The Customer Care Representative will provide information to customers in response to inquiries about Inkcups Now products and services, in addition to assisting companies interested in opening accounts. The representative will receive, review and process orders. Job Responsibilities: Interacts with customers via telephone, email, or in person to provide support and information on products or services. Process orders in Syteline at a steady pace with accuracy and attention to detail. Maintain a deep understanding of our products and services to offer knowledgeable support. Handle and resolve customer complaints consistent with ICN policies and procedures. Direct customer requests to the appropriate resource/employee. Keep records of customer interactions and transactions. Maintain records of customer interactions with details of inquiries, complaints, or comments and steps taken. Update and maintain customer profile information in the system, ensuring accuracy of pricing, contact details, and any other relevant data to ensure a seamless customer service and billing experience. Handle customer feedback, providing insights to help improve the overall customer experience. Job Requirements: 3-5 years of experience in a similar role in a manufacturing environment. Proficient with Microsoft Office, Word, Excel, and Outlook. Excellent oral and written communication skills. Self-starter, with the ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. Strong attention to detail, sound judgment with logical decision-making, and a hands-on approach to problem-solving. High school diploma or equivalent; additional education or certifications in customer service is a plus. Spanish speaking is a plus. Ability to legally work in the U.S. The company doesn’t sponsor work visas. Our benefits package for Full Time Employees includes: Birthdays off Birthday Dinner Reimbursement. Health Insurance and Health Reimbursement Arrangement. #J-18808-Ljbffr



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