Customer Service Rep

5 days ago


Roselle, United States Swoon Full time
Job DescriptionJob Description

Swoon is currently looking for a Customer Service Rep for a major manufacturing company.

  • Location: Roselle, IL
  • Duration: 3 Months
  • Pay Rate: $25/h

Responsibilities:

  • Answer incoming customer service phone calls, courteously and consistently using established guidelines.
  • Respond full circle to requests from customers, sales reps and service reps.
  • Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.
  • Maintain appropriate records and documentation in our ERP System.
  • Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
  • Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
  • Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
  • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
Company Description• Come get Swoon’d
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.Company Description• Come get Swoon’d\r
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.\r
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

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