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Relationship Banker

2 months ago

Roselle, Illinois, United States ITASCA BANK & TRUST Company Full time
About Itasca Bank & Trust Company

We are a locally owned and operated community bank with a strong commitment to our customers and employees. Our bank values its staff and recognizes that our most important assets are the people who work with us.

We have been a responsible citizen and community leader for over 75 years, respecting the values of our past while making decisions that shape our future.

We are dedicated to providing quality service, high standards, and responsiveness to our customers and employees. We have been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, reflecting our commitment to excellence.

Job Summary

We are seeking a skilled Relationship Banker to join our team. As a Relationship Banker, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our banking products and services.

Key Responsibilities
  • Listen effectively to customers' requests and take prompt action to assist them with their accounts and offer products and services.
  • Exhibit strong customer service skills, presenting products and services while educating clients on utilizing banking applications.
  • Balance speed and accuracy when processing customer requests while utilizing the internal banking network.
  • Aid customers in opening, managing, and optimizing their bank accounts and products.
  • Pursue leads and potential customers to expand services and products offered.
  • Take the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction in a timely manner.
  • Adapt to concepts and procedures and notify management when additional training is needed on product and service knowledge.
  • Accept coaching, implement feedback from reviews to improve job performance.
  • Recognize potential fraud and other risks.
  • Support community and bank events.
  • Provide access and servicing to safe deposit box customers.
  • Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
Requirements
  • High School education or GED.
  • 1-2 years personal banking experience required.
  • 3+ year of customer service experience required.
  • Ability to work as part of a team to achieve branch goals.
  • Strong cross-selling experience.
  • Proficient in windows applications.
  • Models positive and supportive behavior.
  • Ability to work a flexible schedule including evening and weekends.
  • Effective written and verbal communication skills.