Medical Office Coordinator

2 days ago


Annapolis, United States Insight Global Full time
Job DescriptionJob Description

Company: Luminis Health

Position: Medical Office Coordinator (Plastic Surgery – outpatient)

Location: Annapolis, MD

Shift: M-F 7:30A-4P

 

Must Haves:

  • At least 1 year of administrative experience in healthcare: answering phones, front desk operations, customer service, etc.
  • HS diploma

 

Day to Day:

Insight Global is looking for a Medical Office Coordinator to support an outpatient center in their Plastic Surgery suite, in Annapolis, MD. This person will be responsible for coordinating the medical care of surgery patients in a high volume multi-faceted surgery center which job duties include clinical support, clerical support, financial coordination, and management contact.

 

Essential Job Duties:

  1. Coordinates the required activities of a high volume multi-faceted surgical center to ensure a smooth and efficient patient navigation process on a continuum. Provides clinic office support including coverage for other office staff members.
  2. Establishes rapport with patients scheduling surgical procedures and works closely with patients to set up payment plans and monitors compliance.  Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly.
  3. Provides patient education in regards to insurance requirements and patient financial obligations. Demonstrates competence with the collection process.
  4. Coordinates the financial process to include, insurance submission/authorization, documentation of specific requirements packaged for submission to multiple insurers. Daily contact with third party payers for authorization, approvals, denials and appeals.
  5. Provides continual patient contact by guiding the patient comfortably through the surgical process. Gathers and interprets data in situations in which the information or problems are relatively routine.
  6. Exchanges information on factual matters, obtains pertinent information from a variety of sources, explains medical center policies, and/or relays messages to appropriate personnel.
  7. Demonstrates competence with the collection process. Collects and maintains the required documentation of insurance/center requirements prior to the insurance submission.
  8. Answers and screens office calls, manages high call volume activities, greets patients in a professional and timely manner, and projects proper telephone etiquette.
  9. Demonstrates basic knowledge in interpreting and understanding billing slips and the Athena workflow dashboard.  Advanced knowledge of medical terminology, CPT and ICD-10 coding, fee for service and third party reimbursements.
  10. Maintains productivity without direction, prioritizing work assignments appropriately. Complies with the processes and procedures governing health records and understands when it is acceptable to release patient’s protected health information.


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