Help Desk Analyst I

2 weeks ago


Glenview, United States Robert Half Full time
Job DescriptionJob Description

We are providing a short term, contract employment opportunity for a Help Desk Analyst I with our client located in GLENVIEW, Illinois The selected candidate will be part of a team managing a backlog of help desk tickets due to an ongoing EMR consolidation/migration.


Responsibilities:

  • Act as the first point of contact for end users, providing effective phone support.
  • Manage the ticket backlog, which includes a variety of IT-related issues.
  • Clear, concise communication with team members is essential.
  • Troubleshoot common issues such as password resets, internet problems, and printer setup.
  • Ensure that access to facility assignments is properly maintained.
  • Monitor and address IT-related needs of team members in a timely and effective manner.
  • Maintain accurate records of customer interactions and troubleshooting steps.
  • Utilize knowledge of Microsoft and Active Directory in support and troubleshooting tasks.
  • Possess a solid understanding of Microsoft applications, including but not limited to Word, Excel, PowerPoint, and Outlook.
  • Demonstrate proficiency in using Active Directory for managing networked users and resources.
  • Display strong problem-solving skills to troubleshoot technical issues.
  • Show excellent communication skills to assist users and explain technical terms in a user-friendly language.
  • Have a good understanding of computer systems, mobile devices, and other tech products.
  • Exhibit ability to prioritize and manage multiple issues simultaneously.
  • Demonstrate a proactive approach to problem-solving, with focus on prevention of potential issues.
  • Show willingness to learn about new technologies and maintain updated knowledge in the rapidly changing IT field.
  • Display patience in dealing with users of varying levels of technical proficiency.
  • Exhibit strong team collaboration skills as well as the ability to work independently.
  • Possess at least a basic level of IT certification or relevant work experience in a similar role.

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