Help Desk Analyst I
2 weeks ago
We are providing a short term, contract employment opportunity for a Help Desk Analyst I with our client located in GLENVIEW, Illinois The selected candidate will be part of a team managing a backlog of help desk tickets due to an ongoing EMR consolidation/migration.
Responsibilities:
- Act as the first point of contact for end users, providing effective phone support.
- Manage the ticket backlog, which includes a variety of IT-related issues.
- Clear, concise communication with team members is essential.
- Troubleshoot common issues such as password resets, internet problems, and printer setup.
- Ensure that access to facility assignments is properly maintained.
- Monitor and address IT-related needs of team members in a timely and effective manner.
- Maintain accurate records of customer interactions and troubleshooting steps.
- Utilize knowledge of Microsoft and Active Directory in support and troubleshooting tasks.
- Possess a solid understanding of Microsoft applications, including but not limited to Word, Excel, PowerPoint, and Outlook.
- Demonstrate proficiency in using Active Directory for managing networked users and resources.
- Display strong problem-solving skills to troubleshoot technical issues.
- Show excellent communication skills to assist users and explain technical terms in a user-friendly language.
- Have a good understanding of computer systems, mobile devices, and other tech products.
- Exhibit ability to prioritize and manage multiple issues simultaneously.
- Demonstrate a proactive approach to problem-solving, with focus on prevention of potential issues.
- Show willingness to learn about new technologies and maintain updated knowledge in the rapidly changing IT field.
- Display patience in dealing with users of varying levels of technical proficiency.
- Exhibit strong team collaboration skills as well as the ability to work independently.
- Possess at least a basic level of IT certification or relevant work experience in a similar role.
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