IT Service Desk Specialist

2 weeks ago


Lexington, United States Insight Global Full time
Job DescriptionJob Description

2 days a week ON SITE

Must Haves:

· Associate's or Bachelor's degree in related field preferred.

· 1-2 years of progressive experience in providing technical support and troubleshooting for end users.

· Strong knowledge of Windows operating systems + Familiarity with common desktop applications, such as Microsoft Office Suite and web browsers.

· Basic understanding of networking concepts and protocols.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

· Strong problem-solving skills and the ability to work independently and collaboratively.

· Experience with ticketing systems and remote support tools is preferred.

 

Day to Day:

A very reputable, established non-profit with their global offices based in the great Lexington area. They are seeking a skilled and motivated individual to join their team as an Service Desk Technician (SDT). As a member of the IT support team, you will play a crucial role in providing technical assistance and support to our end users. The ideal candidate will have excellent problem-solving skills, a customer-oriented mindset, and a strong technical background.

 



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