MANAGER - PAYMENT & FRAUD OPERATIONS
2 months ago
Overview
What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?Our Payments & Fraud Operations Manager will report to the Director of Payments and Fraud and will manage a team responsible for all aspects of the deposit and withdrawal customer cycle. The role will be responsible for customer service payment and fraud escalations, benchmarking and change implementation, operational improvements, rule refinement, payment risk and transactional reviews and implementing a continuous feedback loop with the aim to deliver the best possible payments experience for our customers.
Key responsibilities include:
- ensuring adherence to while recommending enhancement of policy and process, quality and team performance management, hiring and onboarding
- be the escalation point for the Supervisor group, providing solutions, knowledge and support as required
- be responsible for working with the Director of Payments and Fraud to implement a coaching, feedback and development operating rhythm, having reporting and analytics in place to ensure consistent delivery
- extensive collaboration with the Payments and Fraud Managers and you will frequently be the operational point of contact, working with key stakeholders to implement our payments and fraud strategy
Responsibilities
What are we looking for?You will be a performance and quality driven manager with extensive payments operations experience, preferably in the ecommerce space. Having operated in a gambling or sportsbook environment is advantageous but not essential.
The ideal candidate will:
- demonstrate strong leadership, people management and development skills, and thrive on working in a fast-paced environment uncovering and eliminating bottlenecks, and ensuring that effective processes are in place to provide consistent service quality to our customers
- be able to evidence previous experience in identifying risk factors and trends of potentially fraudulent activity, have developed or contributed to fraud detection strategies and business procedures that balance fraud loss and customer experience
- be able to lead root cause analysis to identify opportunities to prevent and mitigate risk within processes and performance
- promote a team ethos conducting regular scheduled team and one-on-one meetings with your Supervisors to address issues and acknowledge success, provide updates regarding performance, and give direction regarding company and department policies and procedures
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- Start-up culture backed by a secure, global brand
- Opportunity to shape a customer experience strategy for a sportsbook enjoyed by millions
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
-
Payment Posting Supervisor
4 weeks ago
Hollywood, United States Integrated Home Care Services Full time*Who we are:*Ready to make your application Please do read through the description at least once before clicking on Apply.IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond...
-
Payment Poster Coordinator
1 month ago
Hollywood, Florida, United States Integrated Home Full timeAbout Integrated HomeIntegrated Home is a leading provider of in-home care services, delivering high-quality care to patients nationwide. Our team is dedicated to excellence through teamwork, prioritizing patient satisfaction above all else.Job SummaryThe Payment Poster performs critical responsibilities related to payment and adjustment for Durable Medical...
-
Payment Posting Coordinator/Special Project
4 weeks ago
Hollywood, United States Integrated Home Care Services Full time*Who we are:*IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality...
-
Payment Posting Coordinator/Special Project
4 weeks ago
Hollywood, United States Integrated Home Care Services Full time $17*Who we are:*Find out if this opportunity is a good fit by reading all of the information that follows below.IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs...
-
Risk Management Specialist
2 weeks ago
Hollywood, Florida, United States Home Depot Full timeHome Depot Job Title: Asset Protection Specialist Our ideal candidate will prevent financial loss caused by theft and fraud, support safety and environmental program compliance in assigned stores, and identify incidents of theft and fraud, reviewing CCTV and exception reports, and monitoring the store's physical security.**Key Responsibilities:**- Prevent...
-
Compliance AML Analyst
4 weeks ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...
-
Risk Management and Compliance Specialist
6 days ago
Hollywood, Florida, United States Home Depot Full timeJob Summary:As a key member of the Home Depot team, you will play a vital role in maintaining a safe and secure environment for our customers and employees. Key Responsibilities:• Prevent financial loss caused by theft and fraud• Support safety and environmental program compliance in your assigned store or multiple stores• Identify incidents of theft...
-
Financial Operations Specialist
4 weeks ago
Hollywood, Florida, United States 5th HQ Full timeAt 5th HQ, we're seeking a highly skilled Financial Operations Specialist to join our team.Job Summary:We're looking for a detail-oriented and organized professional to manage various accounting and clerical tasks, ensuring the accuracy of financial records and supporting the smooth operation of our business.Key Responsibilities:Financial Record Management:...
-
Operations Manager
6 months ago
Hollywood, United States The North West Company Full timeThe Operations Manager is accountable for overseeing all Florida, California, and Tortola based warehouse and distribution functions including those managed and supported by third party logistics providers. This role develops implementation plans and directs all warehouse and distribution activities ensuring that performance targets are achieved and...
-
Assistant Controller
2 weeks ago
Hollywood, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an exciting opportunity in the financial service industry, specifically for an Assistant Controller role based in Miramar, Florida, United States. Responsibilities:• Management of accounting functions, ensuring smooth operations and compliance with regulatory standards.• Utilization of Accounting Software...
-
Manager Field Operations
4 days ago
Hollywood, United States 84 Lumber Full timeMembers of the Field Operations team manage a variety of special projects, using operational knowledge to assist with store inventory and procedures. The ideal candidate will create a seamless transition between staffing when shortages occur. Other d Field, Operations, Manager, Operation, Inventory Control, Business Services
-
Restaurant Operations Manager
1 month ago
Hollywood, Florida, United States Papa John's Full timeJob SummaryPapa John's is seeking a highly skilled and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for ensuring high-quality products and customer service are delivered to ensure restaurant profitability.Key Responsibilities• Manage and assume responsibility for all functions of a Papa John's...
-
Luxury Hotel Operations Manager
4 days ago
Hollywood, California, United States Dorchester Collection Full timeJob DescriptionWe are seeking a highly motivated and experienced Luxury Hotel Operations Manager to join our team at The Dorchester Collection. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, delivering exceptional guest service, and leading by example.Company OverviewThe Dorchester Collection...
-
Electrical Supply Operations Manager
1 month ago
Hollywood, Florida, United States Rexel USA, Inc Full timeElectrical Supply Operations Manager Job DescriptionRexel USA is a leading distributor of electrical supplies, services, and solutions. We are seeking an experienced Electrical Supply Operations Manager to join our team.The successful candidate will be responsible for supporting the mission and strategy of the branch, driving profitability, and developing,...
-
Operations Manager
4 weeks ago
North Hollywood, United States PDS Health Full timeDescription: Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Overview: The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge...
-
Operations Manager
4 weeks ago
North Hollywood, United States PDS Health Full timeDescription: Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Overview: The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge...
-
Nurse Manager
3 weeks ago
Hollywood, United States Incredible Health Full timeHospitals on Incredible Health are actively hiring and accepting applications in the Hollywood, FL area for the following position: Nurse Manager - Operating Room / Surgical. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director,...
-
Managing Tax Director
2 weeks ago
West Hollywood, United States Salve.Inno Consulting Full timePosition Overview:We are seeking an experienced Managing Tax Director to join our tax team. In this role you will be responsible for overseeing the preparation and review of various tax returns ensuring compliance and accuracy. This position offers a unique opportunity to collaborate closely with team members contributing to our collective goals while...
-
Bookkeeper
4 months ago
Hollywood, United States 5th HQ Full time5th HQ - Job Description:We are seeking a detail-oriented and organized Bookkeeper to join our team. The ideal candidate will be responsible for managing various accounting and clerical tasks, ensuring the accuracy of financial records, and supporting the smooth operation of our business. This role requires proficiency in QuickBooks, Excel, and experience in...
-
A&R Admin
4 weeks ago
West Hollywood, United States Gamma Media Holdings LLC Full timeJob DescriptionJob DescriptionPosition Summary: The A&R Operations Coordinator will serve as a critical link between the A&R department and the company's broader operations, ensuring smooth day-to-day functions. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities professionally.Key...