Billing Supervisor/Manager
4 days ago
Robert Half is partnering with a great firm in Mobile, Alabama that is searching for a Billing Director to join their team In this role, you will oversee the complete cycle of legal billing, including e-billing, along with overseeing the billing team.
Responsibilities
- Oversee the operations of the firm-wide billing and e-billing team
- Create and lead a best-in-class service team
- Establish work priorities and performance expectations for the billing team
- Establish and monitor systems of accountability and measurement of staff performance
- Work directly with clients, partners and staff to provide billing support and exceptional customer service
- Develop and maintain policies, practices and procedures as related to the billing team
- Lead financial implementation projects
- Ensure appropriate internal controls are in place
- Conduct analysis for complex billing issues
- Ensure that client billing guidelines are reviewed and recorded
- Oversee client billing maintenance
- Ensure that all billing and e-billing activity is compliant
- Provide guidance, coaching and mentoring and performance management to billing staff
- Identify areas for additional training and improvement; provide solutions
- Supervise the daily activity of department personnel and ensure operating needs are met
- Provide problem solving assistance and participates in large department projects
- Establish and maintain effective working relationships with clients, attorneys and staff
QUALIFICATIONS
- 5+ years of relevant billing experience in a law firm or professional services firm environment; 5+ years of management level experience required
- Prior experience managing large teams with legal specific billing software
- Bachelor's degree in Business Administration or related field is preferred, but not required
- Knowledge of e-billing and legal industry billing arrangements
- Work effectively in a team environment and act as a role model for billing employees
- Excellent analytical and troubleshooting skills
- Strong communication skills, both written and verbal
- Deal courteously and effectively with others while delegating work effectively
- Personally handle more complex issues/duties requiring independent exercise of discretion and judgment
- Deep understanding of the law firm business cycle from time entry to collection
For confidential consideration, please contact Brittany at 504-383-0781. Thank you for your interest in Robert Half
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