NOC/SOC Engineer

3 days ago

Raleigh, United States Robert Half Full time
Job DescriptionJob Description

Our cloud teams build robust and resilient platform solutions for hosting federal compliant security services in support of SaaS offerings. We are looking for an Engineer with operations Network Operation and Security Operations experience (NOC, SOC) and Splunk operations to join our Engineering Team.


What you’ll do

·Operations – Run the NOC L1 & L2 activities

·Responsible for the operations, monitoring, and management of the Splunk infrastructure and services

·Investigate, diagnose, and remediate NOC incidents

·Manage NOC incidents lifecycle in ServiceNow

·Lead incident triage efforts in collaboration with development teams

·Develop, enhance, and maintain the NOC playbooks

·Responsible for the continuous Improvement of application monitoring and process automation

·Collect Evidence for compliance audits

·Assist in SOC investigations if needed

·Proactive and self-motivated with a keen sense of ownership and accountability.

•Overseeing and resolving infrastructure, application, and database issues in a large-scale AWS environment.

•Technical excellence. Use continuous delivery, testing, and security standard methodologies.

•Operational excellence. Make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.

•Keeping calm and carrying on. Capable of brainstorming product outages, skilled in identifying performance bottlenecks, spotting anomalous system behavior, and determining root cause of incidents.

•Commit to automation. Passionately embrace and master modern technologies to help automate routine tasks and free up time for innovation. You will be working with a variety of languages used in systems programming like Go, Python, Terraform etc.


·Experience in operational roles within Network Operations Center (NOC) or a Security Operations Center (SOC)

·Experience with Splunk deployment, configuration, operations, and troubleshooting (infrastructure and services)

·Experience developing Splunk dashboards

·Experience working with ServiceNow incidents, vulnerability management and change management

·Experience creating ServiceNow dashboards

·Experience with infrastructure as code tools (Terraform, Cloud Formation or other)

·Experience deploying production cloud networking and infrastructure solutions while adhering to industry-standard DevOps principles.

·Experience handling SaaS and/or On-prem applications for a large customer base.

·Experience with one or more of the public cloud providers e.g., AWS, Azure or GCP, preferably AWS

·Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes).

·Experience with configuration management tools (e.g., Ansible, Puppet, Chef).

·Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI/CD).

·5+ years of relevant industry experience with bachelor’s degree in computer science, computer engineering, or equivalent work experience.

·Knowledge of Linux and bash scripting.


Good to Have:

•Experience working within federal environments such as FedRAMP and DoD IL5

Border Gateway Protocol (BGP), Cisco Routers, Cisco Technologies, Cloud Technologies, Juniper NetScreen, AB Testing, Active Directory, Backup Technologies, Circuit Board, Computer Hardware, Network Operation Center, Security Operation Center, Splunk, ServiceNow Platform, Servicenow Application, Triage, Compliance, Terraform, Terraform, SaaS, SAAS - Software As A Service, Jenkins

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