Voice and Messaging Network Support Engineer
2 weeks ago
Bandwidth is a leading provider of messaging, voice, and emergency service connectivity for top-tier brands. We are looking for a highly skilled Telecommunications Troubleshooter to join our team in Raleigh HQ. As a Telecommunications Troubleshooter, you will investigate and troubleshoot issues affecting our voice and messaging network infrastructure.
Key Responsibilities:
- Investigate and troubleshoot equipment, applications, and tools that support Bandwidth's voice and messaging network infrastructure
- Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
- Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
- Take ownership of each incident and perform escalations where required
- Troubleshoot VoIP calls at the SIP level
- Follow processes and procedures provided by senior NOC personnel
Requirements:
- Bachelor's degree or relevant work experience
- 1-3 years working in a network operations environment
- Understanding of carrier-level VoIP-based technologies
- Excellent technical problem-solving skills and attention to detail
- Flexibility to work additional shifts where required
- Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement
- Ability to prioritize work while multi-tasking
- Ability to work independently and take ownership of issues with limited supervision
- Excellent written and oral communication
Benefits:
- Competitive salary range: $60,000 - $80,000 per annum based on location and experience
- Comprehensive benefits package including medical, vision, and dental coverage
- Generous PTO policy allowing for relaxation and rejuvenation
- Opportunities for professional growth and development within the company
About Us:
Bandwidth is a leader in the telecommunications industry, providing innovative solutions to top-tier brands. Our mission is to deliver world-class messaging, voice, and emergency service connectivity to our customers. If you are passionate about telecommunications and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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