Call Center Representative

4 weeks ago

Floral Park, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Job Title: Temp to Perm Call Center Representative

Location: Hempstead, NY

Schedule: Full Time, 9 AM - 5 PM (Onsite until role transitions to hybrid schedule)

Compensation: $20 - $22 per hour (based on experience)

Job Overview:

We are seeking a motivated and detail-oriented Call Center Representative to join our team in Hempstead, NY. This is a temp-to-perm position that offers an excellent opportunity to transition to a hybrid work model (2 days onsite, 3 days remote) once the role goes permanent. The ideal candidate will thrive in a fast-paced, high-volume environment and possess strong customer service skills.

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner.

- Assist customers by resolving issues, answering questions, and providing accurate information.

- Utilize problem-solving skills to de-escalate customer concerns and ensure satisfaction.

- Maintain accurate records of customer interactions and transactions in the system.

- Collaborate with team members to enhance customer experience and improve processes.

- Adhere to company policies and procedures while providing excellent service.

Requirements:

- Previous customer service or call center experience is required.

- Ability to work in a fast-paced, high-volume environment.

- Strong interpersonal and communication skills.

- Proven ability to de-escalate challenging situations and provide effective solutions.

- Must be available to interview and start ASAP.

Why Join Us?

- Competitive hourly rate with potential for permanent employment.

- Opportunity for hybrid work arrangement after successful transition.

- Supportive team environment with opportunities for growth and development.

If you are ready to take the next step in your career and join a dynamic team, we encourage you to apply today



Pay Details: $20.00 to $22.00 per hour

Search managed by: Clare Rant

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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