Customer Service Representative

6 days ago


Floral Park, New York, United States LHH Recruitment Solutions Full time
Job Title: Call Center Representative

Location: Hempstead, NY

Schedule: Full Time, 9 AM - 5 PM (Onsite until role transitions to hybrid schedule)

Compensation: $20 - $22 per hour (based on experience)

Job Overview:

We are seeking a detail-oriented and customer-focused Call Center Representative to join our team in Hempstead, NY. This is a temp-to-perm position that offers an excellent opportunity to transition to a hybrid work model (2 days onsite, 3 days remote) once the role goes permanent.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional and timely manner.
  • Assist customers by resolving issues, answering questions, and providing accurate information.
  • Utilize problem-solving skills to de-escalate customer concerns and ensure satisfaction.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Collaborate with team members to enhance customer experience and improve processes.
  • Adhere to company policies and procedures while providing excellent service.
Requirements:
  • Previous customer service or call center experience is required.
  • Ability to work in a fast-paced, high-volume environment.
  • Strong interpersonal and communication skills.
  • Proven ability to de-escalate challenging situations and provide effective solutions.
  • Must be available to interview and start ASAP.
Why Work with Us?

Competitive hourly rate with potential for permanent employment.

Opportunity for hybrid work arrangement after successful transition.

Supportive team environment with opportunities for growth and development.

We offer a range of benefits to support our associates' well-being, including medical, dental, vision, life insurance, short-term disability, and a 401K plan.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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