Customer Service Representative I
2 days ago
Responsibilities:
• Address both telephonic and in-person inquiries from customers whose vehicles have been impounded, providing them with relevant information to expedite the return, auction, or disposal of their vehicles.
• Explain to customers the necessary procedures and documents required for the release or signing over of their vehicle to the city for auction or disposal.
• Assess official documents such as police reports, towing receipts, and inventory control forms for relevant impoundment data, ensuring their completeness and consistency.
• Check customer documents such as vehicle registration, driver’s license, and insurance coverage for their validity and authenticity.
• Determine the necessary documentation and procedures based on specific impoundment circumstances such as abandonment, police action, or violation of city ordinances and state laws related to vehicle impoundment.
• Retrieve information from the Department of Motor Vehicle database to check for any liens on the vehicle or outstanding parking or moving violation tickets.
• Schedule administrative hearings to resolve disputes regarding impounded vehicles.
• Perform related work as required, including assisting customers and resolving problems through data entry tasks.• Entry-level position, no previous experience required.
• Ability to assist customers in a detail oriented and courteous manner.
• Proficiency in data entry tasks.
• Capable of resolving customer problems effectively and efficiently.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment.
• Familiarity with basic computer software and applications.
• Willingness to learn and adapt to new technologies and procedures.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent is preferred.
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