Customer Service Representative

3 weeks ago

Baltimore, United States Collabera Full time
Description
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Customer Service Representative

Remote: Baltimore, Maryland, US

Salary: $17.00 Per Hour

Job Code: 355655

End Date: 2024-12-07
Days Left: 27 days, 2 hours left

Apply

Job Details:

Industry: Publishing and Information Services

Title: Customer Service Representative I

Location: Fully Remote

Duration: 12 Months

Responsibilities:

• Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

• Project manage, organize, and prioritize high volumes of requests and other internal systems to ensure timely and accurate response to customers

• Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests

• Develop and maintain positive working relationships with customers and other key partners

• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

• Bachelor's degree from an accredited college/university or equivalent B2B client service experience

• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge

Skills or Abilities:

• Strong organizational, time management and multi-tasking skills

• Ability to absorb product knowledge quickly and process information to apply to customer needs

• Ability to make sound business decisions and exercise discretion and judgment

• Ability to appropriately balance the quantity and quality of work.

• Experience generating add-on sales revenue preferred

• Strong analytical and problem-solving skills

• Proficient with MS Office Suite applications including Word, Excel, PowerPoint and Outlook

• Proficient with Adobe

Job Requirement
  • handling calls
  • customer queries
  • excel
  • outlook
  • powerpoint
  • customer satisfaction
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nandini Das Gupta
  • nandini.dasgupta@collabera.com

Apply Now

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