Collections Specialist

1 week ago


Lake Mary, United States Robert Half Full time
Job DescriptionJob Description

We are offering a short-term contract employment opportunity for a Collections Specialist. This role is integral to our operations, requiring you to manage client payments efficiently by utilizing a comprehensive process for effective communication. As a Collections Specialist, you will be primarily interacting with clients and internal teams, ensuring that outstanding balances are addressed promptly and appropriately.


Responsibilities

• Communicate with clients through calls and emails to address overdue balances, using established protocols.

• Prioritize collections efforts by reviewing and analyzing client details including amounts due and contact information.

• Collaborate with internal teams to address any issues that might obstruct timely payment.

• Use Epic Software for documenting all interactions and status updates to assist with future follow-ups.

• Manage Accounts Receivable (AR) by answering inbound calls and performing billing functions.

• Adhere to the collection processes and guidelines for effective client outreach.

• Administer claims and maintain a consistent flow of collections.

• Exhibit persistence in meeting or exceeding daily outreach targets.

• Proficiency in Accounting Software Systems is required.

• Should possess strong skills in CRM.

• Knowledge of Epic Software is a must.

• Proficiency in handling Accounts Receivable (AR) is needed.

• Must be comfortable with Answering Inbound Calls.

• Familiarity with Billing Functions is a requirement.

• Must have a strong understanding of Collection Processes.



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