Financial Recovery Specialist

1 week ago


Lake Mary, Florida, United States Addition Financial Full time
About the Role

We are seeking a highly skilled Financial Recovery Specialist to join our team at Addition Financial. This role is responsible for notifying or locating borrowers with delinquent accounts and attempting to secure payment through various methods.

Key Responsibilities
  • Daily work on delinquency queue, making early contact with delinquent members to determine the reason and negotiate a successful payment arrangement.
  • Follow-ups on all delinquent accounts to ensure payment arrangements are made, developing payment plans and collecting overdue accounts whenever possible.
  • Perform thorough skip tracing on delinquent accounts as needed, ensuring compliance with all applicable Credit Union policies, procedures, and state and federal regulations.
  • Maintain accurate data on all delinquent accounts, documenting all collection activity, including 3rd party collection activity and telephone/text message conversations.
Requirements
  • Persistent in following standard collection practices, accurately recording collection activity and file information, and maintaining a professional and positive attitude towards delinquent borrowers.
  • High school diploma or general education degree (GED) equivalent required, with 1+ year of experience and/or training, or equivalent combination of education and experience.
  • Ability to effectively present information in one-on-one situations to borrowers, read and comprehend simple instructions, short correspondence, and memos.
Benefits and Perks

This position offers an estimated salary range of $45,000 - $65,000 per year, depending on location and experience. Our team environment encourages collaboration and growth opportunities, with a focus on meeting the overall credit union's goals for charge off/delinquency ratios.



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