Debt Recovery Specialist

6 days ago


Lake Mary, Florida, United States Addition Financial Full time
Job Summary:
We are seeking a highly skilled Debt Recovery Specialist to join our team at Addition Financial. As a subject matter expert, you will be responsible for locating and notifying borrowers with delinquent accounts and securing payment through various methods.

About the Role:
In this role, you will participate in maintaining a financially sound loan portfolio through early delinquency control. Your responsibilities will include daily work on the delinquency queue, making early contact with members to determine the reason for delinquency and negotiating successful payment arrangements. You will also be responsible for sending letters and offset payments when available.

Key Responsibilities:
  • Work with multiple queues and perform specialized duties as assigned.
  • Follow up on all delinquent accounts to ensure payment arrangements are made and develop payment plans whenever possible.
  • Recommends further action as deemed necessary, including repossession, legal action, foreclosure, and recommending charging off.
  • Perform thorough skip tracing on delinquent accounts as needed.
  • Maintain accurate data on all delinquent accounts and document all collection activity.
  • Post collected payments to member accounts and troubleshoot and resolve member inquiries in a timely and accurate manner.


Requirements:
To be successful in this role, you will need a high school diploma or equivalent, 5+ years of experience in repossession and/or mortgage collections at a financial institution, and excellent communication and problem-solving skills. You will also need to be able to utilize credit union workstations hardware and software, including Microsoft Office and company proprietary and/or financial software tools.

Benefits:
As an employee of Addition Financial, you will enjoy a competitive base salary, comprehensive medical, dental, and vision coverage, continuing education opportunities, generous vacation and sick pay, paid parental leave, and volunteer time off. You will also have access to major holidays off, credit union benefits, and reduced consumer/mortgage loan rates, free checks, and other financial services discounts.

About Us:
Addition Financial is a member-owned, not-for-profit financial cooperative that offers comprehensive financial solutions to help members achieve their financial goals. We pride ourselves on being a top employer because we understand the importance of work-life balance and provide a supportive environment that allows employees to grow and succeed.

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