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Help Desk Analyst III

2 months ago


Saint Michael, United States Robert Half Full time
Job DescriptionJob Description

***100% onsite in Saint Michael, MN



Responsibilities:


• Provide technical support and troubleshooting assistance on software application-related issues.

• Manage Android Development tasks and ensure they align with company standards.

• Operate and maintain Microsoft and Apple devices, ensuring they are in optimal working condition.

• Utilize Configuration Management tools to keep track of system updates and changes.

• Work with Cisco and Citrix technologies to provide network solutions.

• Address issues related to Mac Computers and other computer hardware.

• Undertake deployment of new hardware and software to ensure seamless integration into the company's existing systems.

• Maintain accurate records of customer interactions and report on any trends or recurring issues.

• Utilize Active Directory to manage users and control network access.

• Continuously stay updated on industry trends and emerging technologies to stay ahead in the fast-paced Food & Food Processing industry.


This role is a valuable opportunity for someone with a strong background in IT and customer support, looking to further their career in a dynamic environment.


ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032

• Minimum of 3 years of experience in a Help Desk Analyst role or similar.
• Proficiency in Android Development.
• Familiarity with Mac Computers and Apple Devices.
• Strong knowledge of Microsoft software and systems.
• Experience with Active Directory.
• Understanding of Computer Hardware and ability to troubleshoot hardware issues.
• Experience in Configuration Management.
• Proven track record in successful Deployments.
• Ability to work in a fast-paced, dynamic environment within the Food & Food Processing industry.
• Excellent communication and collaborative skills.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and manage multiple tasks simultaneously.
• High attention to detail and strong organizational skills.
• Bachelor's degree in Computer Science or a related field is desirable.