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Banking Operations Specialist

2 months ago

Pennington, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH Recruitment Solutions is seeking a qualified Banking Operations Support Specialist for a 12-month contract (with potential extension) for a globally recognized banking client in Pennington, NJ. Please continue reading and apply if interested

 

Must-Haves:

  • Proficiency in Excel (sorting, filtering, SUM function)

  • Self-motivated and proactive

  • Strong administrative and customer service experience

Nice to Have:

  • Previous operational or administrative experience in a bank.

Responsibilities:

  • Process undelivered debit cards, tracking data in Excel

  • Resolve complex client problems and escalated issues

  • Ensure customer inquiries and complaints are resolved within guidelines and SLAs

  • Stay updated on new product developments and process enhancements

  • Assist with regulatory and audit assessments

  • Provide efficient, courteous service to internal associates and external clients

  • Track and report Siebel case metrics, liaise with business partners and vendors

  • Perform vendor oversight to ensure SLA compliance

  • Handle operational functions such as response/research, account maintenance, and inquiry resolution

  • Assist team members as needed

  • Support billing reconciliation for 40+ clients, including aged receivable tracking

  • Ensure quality assurance and tracking for fulfillment mailings

  • Assist with special projects and provide back-up operational support for various HBS processes

Pay: $21-22/hr

 

Location: onsite in Pennington, NJ



Pay Details: $21.00 to $22.00 per hour

Search managed by: Nick Gioffre

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance