Help Desk Analyst

1 week ago


Holland, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Help Desk Analyst in the IT industry, located in Holland, Ohio. The Help Desk Analyst will be a key player in our team, providing technical support and assisting with year-end projects.

Responsibilities
• Responding to and resolving tickets from customers in a timely manner
• Providing troubleshooting support for year-end inventory issues
• Utilizing a ticketing system to manage and track customer issues
• Delivering exceptional customer service while resolving client problems
• Handling configuration management and deployment of Mac Computers and Apple Devices
• Using Microsoft and Active Directory tools to solve technical issues
• Troubleshooting both hardware and basic computer issues
• Maintaining and updating service desk tickets and support tickets in the system.• Minimum of 1 year experience in a similar role as a Help Desk Analyst

• Proficient in the use and troubleshooting of Mac Computers

• Demonstrated expertise in Microsoft software and systems

• Strong knowledge and experience with Active Directory

• Familiarity with Apple Devices and their associated software

• Solid understanding of Computer Hardware

• Proven experience in Configuration Management

• Prior experience with software and hardware Deployments

• Ability to perform Basic Troubleshooting for various IT issues

• Experience in Hardware Troubleshooting

• Familiarity with managing Service Desk Tickets

• Proven ability to handle and resolve Support Tickets

• Experience with a Ticketing System for managing and tracking IT issues.
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