Help Desk Analyst

1 week ago


Holland, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team in Holland, Ohio. The role involves supporting our existing Help Desk team by responding to tickets and assisting customers with troubleshooting issues. This position provides a short term contract employment opportunity in the industry.

Responsibilities:

• Respond to customer support tickets swiftly and efficiently
• Assist customers with troubleshooting their year-end inventory issues
• Collaborate with the existing Help Desk team to effectively manage year-end project support
• Utilize your experience in a ticketing system to maintain a smooth workflow
• Deliver excellent customer service while handling client issues
• Work with Mac Computers, Microsoft software, and Active Directory
• Handle Apple Devices and Computer Hardware in the course of your duties
• Apply Configuration Management and Deployment skills as necessary
• Execute Basic Troubleshooting and Hardware Troubleshooting
• Manage Service Desk Tickets and Support Tickets effectively
• Ensure optimal use of the Ticketing System.• Minimum of 1 year experience in a similar role as a Help Desk Analyst
• Proficiency in using Mac computers and Apple devices
• Strong understanding of Microsoft software and products
• Proven experience with Active Directory
• Familiarity with computer hardware and basic troubleshooting
• Experience in configuration management
• Demonstrated ability in managing deployments
• Proficient in hardware troubleshooting
• Must have experience in handling service desk tickets
• Ability to manage and resolve support tickets efficiently
• Prior experience with a ticketing system is essential
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