Help Desk Analyst
2 weeks ago
Responsibilities:
• Respond to and resolve support tickets in a timely manner
• Provide troubleshooting support for various issues related to year-end inventory
• Maintain high levels of customer service while handling customer inquiries
• Work collaboratively with the current Help Desk team to ensure smooth operations
• Gain proficiency in our ticketing system and utilize it effectively to manage customer issues
• Apply your knowledge of Mac Computers, Microsoft, Active Directory, Apple Devices, and Computer Hardware to resolve issues
• Carry out Configuration Management and Deployments as necessary
• Perform Basic Troubleshooting and Hardware Troubleshooting to address customer issues
• Process Service Desk Tickets and Support Tickets efficiently
• Follow established procedures for using the Ticketing System to manage customer issues.• Candidate must have a minimum of 1 year experience in a similar role
• Proficiency in using Mac Computers is necessary
• Strong knowledge of Microsoft products is required
• Familiarity with Active Directory is essential
• Experience with Apple Devices is a must
• Understanding of Computer Hardware is needed
• Skill in Configuration Management is required
• Experience in Deployments is highly valued
• Ability to perform Basic Troubleshooting is crucial
• Knowledge in Hardware Troubleshooting is beneficial
• Experience with Service Desk Tickets is necessary
• Ability to manage Support Tickets is crucial
• Familiarity with Ticketing System is required
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