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Customer Service Representative
1 month ago
LHH Recruitment Solutions is currently seeking a Customer Service Representative with 3 or more years of experience for a full-time job, located in East Syracuse, Connecticut. This is a contract opportunity for candidates with prior contract experience.
Responsibilities:
- Deliver outstanding customer service to distributors, including assistance with parts selection, order processing, pricing, product availability, and order expediting.
- Resolve customer inquiries, disputes, and provide limited technical support as needed, maintaining a positive relationship with all clients.
- Proactively follow up with distributors and sales managers to ensure customer satisfaction and timely issue resolution.
- Manage inbound calls and communication from distributors, ensuring a smooth and efficient interaction process.
- Build and maintain strong relationships with distribution teams, including Service Managers and Parts Counter staff, through regular communication via phone and case management.
- Collaborate across internal departments to address and resolve customer needs and optimize business processes.
- Actively contribute to departmental initiatives aimed at achieving excellence in customer service and business operations.
- Utilize CRM tools (preferably Salesforce) and phone systems to track, manage, and document account interactions effectively.
- Manage an average of 50 customer interactions per day, while maintaining a professional, positive, and responsive approach.
- Leverage your knowledge of SAP, Salesforce, and other relevant systems (such as PIC and Windchill) to resolve customer inquiries and support business activities.
- 2-3 years of call center experience
Employment Type: Contract
Salary: $19-22/hr
Pay Details: $19.00 to $22.00 per hour
Search managed by: Patrick Garron
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
