Call Center Representative

18 hours ago


Austin, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking a highly motivated Call Center - Customer Service for an opportunity in Austin TX 78727.

Job Title: Call Center - Customer Service

Location: Austin TX 78727

Duration: 12 Months Contract (with possible extension)

 

Responsibilities:

Communicate with third parties, clients, providers, and update and maintain various systems/tools per standard process documentation.

· Execute transactions without minimal direction, enter data and retrieve information from group specific system

· Answer calls from Providers, Medicaid clients and Third Parties

· Verify and update other insurance coverage

· Communicate with Medicaid clients regarding insurance coverage and Program benefits

· Respond to various requests for information, as needed. Escalate to supervisor as appropriate

· Follow established policies, procedures and methods

· Meet established goals and objectives

· All other duties as assigned

 

Basic Qualifications

- High School Diploma or GED

- Call Center Experience

 

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

 

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r

  • Austin, Texas, United States Call Center Haven Full time

    About the RoleWe are seeking an experienced Remote Customer Service Representative to join our team at Call Center Haven. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction.Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Make...


  • Austin, Texas, United States Call Center Haven Full time

    Job Description:The customer service representative will be responsible for handling inbound and outbound calls, providing exceptional customer service in both English and Spanish, and maintaining accurate records of all interactions with customers in our CRM system. The ideal candidate will have proven experience in a call center or similar high-volume...


  • Austin, Texas, United States Call Center Haven Full time

    We are seeking a highly motivated and organized individual to fill the role of Virtual Call Center Agent at Call Center Haven. In this position, you will be responsible for handling customer calls, responding to emails, and providing support via chat. You will also be required to maintain accurate records of all customer interactions and meet performance...


  • Austin, Texas, United States Collabera Full time

    Role OverviewAs a Call Center Representative at Collabera, you will play a vital role in delivering outstanding customer service to Medicaid providers and clients. Your primary responsibilities will include:Offering informed assistance to Medicaid providers and clients on various program-related topicsSupporting issue resolution as requiredAddressing phone...


  • Austin, United States Biz Voice Boost Full time

    Job Title: Call Center Representative Job Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The ideal candidate will act as the first point of contact for customers, providing support, resolving inquiries, and ensuring a seamless customer experience. This role requires excellent communication...


  • Austin, United States Ascension Full time

    Ascension - Good Health Solutions - 7701 Metropolis Drive Austin [Call Center Representative] As a Call Center Representative at Ascension, you'll: Answer incoming calls and perform triage of inquiries; Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard; Collect relevant caller data to...


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center Representative for an opportunity located in Austin, TX which is 100% Remote Position Title: Call Center RepresentativeLocation: Austin, TXAnticipated Start Date: 1/6/2025 Please note this is the target date and is subject to change. BCforward will send official...


  • Austin, United States Travis County TX Full time

    These informative and friendly workers answer inbound calls from the general public and election workers. They provide information about voter eligibility, assist election workers with voting procedures and help voters locate polling locations. They Call Center, Representative, Retail, Worker


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center Representative for an opportunity located in Austin, TXPosition Title: Call Center RepresentativeLocation: Austin, TX, 78727Anticipated Start Date: 1/6/2025  Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center Representative for an opportunity located in Austin, TXPosition Title: Call Center RepresentativeLocation: Austin, TX, 78727Anticipated Start Date: 1/6/2025  Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...


  • Austin, Texas, United States Call Center Haven Full time

    About the RoleWe are seeking a highly motivated and experienced bilingual individual to join our team as a remote customer service representative at Call Center Haven. This role requires excellent communication skills in both English and Spanish, as well as strong technical skills to handle inbound and outbound calls effectively.Responsibilities:Answering...


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center Representative for an opportunity located in Austin, TXPosition Title: Call Center RepresentativeLocation: Austin, TX, 78727Anticipated Start Date: 1/6/2025  Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...


  • Austin, Texas, United States Beacon Hill Full time

    We are looking for a skilled Call Center Representative - Loan Specialist to join our team in East Austin. The successful candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.As a Call Center Representative, you will be responsible for:Providing top-notch customer support to...


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionPosition: Customer Service RepresentativeWorksite: Austin, TX 78727Duration: 10+ Months (possible extension) Job Description:Responsibilities:On-site: Must be local to Austin. 100% onsite work, based on business needs and/or performance, which may change to remote in the future if qualified.Must be available for any 8-hour...


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center - Customer Service for an opportunity in Austin TX 78727. Job Title:             Call Center - Customer ServiceLocation:             Austin TX 78727Duration:             12 Months Contract (with possible...


  • Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center/Customer Service Representative for an opportunity located in Austin, TX  78727Position Title: Call Center/Customer Service RepresentativeLocation: Austin, TX  78727Anticipated Start Date: 2/3/2025  Please note this is the target date and is subject to change....


  • Austin, United States Staffmark Full time

    Do you thrive in fast-paced environments and excel at providing exceptional customer support? If so, Staffmark is looking to connect with you! We have partnered with a leading company and are seeking enthusiastic individuals to join their team as a Bilingual Billing Call Center Representative in Austin, TX. Schedule: 40 hours per week, 7am - 7pm Pay rate:...


  • Austin, United States Staffmark Full time

    Do you thrive in fast-paced environments and excel at providing exceptional customer support? If so, Staffmark is looking to connect with you! We have partnered with a leading company and are seeking enthusiastic individuals to join their team as a Bilingual Billing Call Center Representative in Austin, TX. Schedule: 40 hours per week, 7am - 7pm Pay rate:...


  • Austin, Texas, United States Call Center Haven Full time

    About the Job:As a customer service representative at Call Center Haven, you will have the opportunity to work from home and enjoy a flexible work schedule as an independent contractor. You will be responsible for handling inbound and outbound calls while providing exceptional customer service in both English and Spanish.Requirements:Proven experience in a...


  • Austin, Texas, United States Call Center Haven Full time

    In this dynamic role as a Customer Support Specialist, you will play a critical part in delivering exceptional customer experiences for Call Center Haven. From answering incoming calls to making outbound calls, you will be responsible for addressing customer inquiries, resolving issues, and maintaining accurate records of all interactions.To succeed in this...