Centralized Support Specialist I
3 days ago
Are you ready to make a difference in the healthcare industry? Our client we are helping to hire for is a primary care platform that is transforming the way care is delivered, making it more affordable, accessible, and enjoyable for everyone.
This isn’t your average doctor’s office
Across the country, our members enjoy seamless access to comprehensive care at over 90 locations in thirteen cities (and counting), along with 24/7 access to virtual care powered by innovative technology. They partner with more than 7,000 companies to provide exceptional health benefits to their employees.
This is an onsite role in Tempe, AZ
Pay: $19.25/hr - Will bump up to $20/hr once converted
4-Month Contract to Hire
Schedule: 5- Full weeks of training Mon-Fri 8-5pm
- Tuesdays-Saturdays or Sundays-Thursdays
- 8-hour shift anytime between 6am-6pm
Job Description:
As an Inbound Healthcare Contact Center Representative, you will:
- Manage phone and message inquiries from patients and their care partners, helping them navigate the complexities of the healthcare system, including insurance, billing, and appointment management.
- Be comfortable navigating or learning about medical records, authorizations, referrals, and coordinating care with pharmacies, testing labs, specialists, and insurance providers.
- Collaborate with providers and operations team members to complete urgent tasks efficiently.
- Utilize our C-I-CARE framework to ensure every patient interaction is positive, whether through phone, messaging, or in-system communication.
- Master our technology suite, including Slack, Google Suite, Zoom, and our Electronic Medical Record System, to effectively interact with team members and patients.
- Contribute to team development by participating in huddles, problem-solving sessions, and supporting in-office providers with various tasks.
Additional Skills & Qualifications:
- Minimum of 1 year of high-volume contact center experience and at least 1 additional year of direct customer service experience (banking, hospitality, food service, etc.), OR
- 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Representatives, Claims Processors, Pharmacy Benefits Technicians).
- Experience must be within the last 4 years.
- Strong written and verbal communication skills, including excellent phone manners.
- Proficient multitasking skills with the ability to navigate multiple software systems simultaneously.
Why Join Us?
- Competitive pay with a bump to $20.00/hr upon permanent placement.
- A brand new location in Tempe.
- Paid sabbaticals after 5 and 10 years of service.
- Employee Assistance Program offering free confidential advice for stress, anxiety, financial planning, and legal issues.
- Comprehensive Medical, Dental, and Vision plans.
- Free memberships for you, your friends, and family.
- Pre-tax commuter benefits.
- PTO cash outs—option to cash out up to 40 accrued hours per year.
- 100% paid life and disability insurance.
- 401K match.
If you’re passionate about making healthcare better for everyone and want to be part of a dynamic team, we’d love to hear from you
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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