Desktop Refresh Technician
1 week ago
Role: Desktop/ Hardware Refresh Technician
Duration: 5-6 month contract
Shift: M-F, 1st shift
Worksite: Albany, NY - 100% on-site - some site-to-site travel may be required, mileage reimbursement included
Dress Code: Business Casual
Skills preferred: Customer Service, Desktop support, hardware troubleshooting
Number of years experience required: 1-2 years
Job Duties:
· Onsite communications with operations in real time
· Swapping old device with new device
· Update record with new hostname
· Test the workflows device is used for
· Update ServiceNow
· Retirement process of the old device
· Post deployment support
· Escalate any issues around deployment in a timely fashion to Trinity team and if needed to TEKsystems Delivery Manager
· Able to be fully mobile and walking all day in a hospital environment
Minimal skills required for position:
· Desktop support experience (understand workflow, process, intake)
· Hardware troubleshooting – laptops, desktops, printers, monitors, scanners, etc
· Microsoft Desktop Technologies
· Prior deployment experience in a hospital environment – comfortable interacting with hospital end users
· Understanding healthcare environment
· Provides Exemplary Customer Service (relatable, reassuring, empathetic, strong communication, great listener)
· Strong attention to detail, analytical thinker, problem solver
· Need to be able to lift 50+ lbs
· Must have reliable personal transportation
Compliance:
- Medical screenings: Flu shot, TB test, MMR Titer, Varicella Titer, Tdap
- COVID vaccination required (fully vaccinated)
- Drug test required
- Background Check Required, includes education verification
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