Desktop Refresh Technician

1 week ago


Albany, United States TEKsystems Full time
Job DescriptionJob Description

Role: Desktop/ Hardware Refresh Technician

Duration: 5-6 month contract

Shift: M-F, 1st shift

Worksite: Albany, NY - 100% on-site - some site-to-site travel may be required, mileage reimbursement included

Dress Code: Business Casual

Skills preferred: Customer Service, Desktop support, hardware troubleshooting

Number of years experience required: 1-2 years

Job Duties:

· Onsite communications with operations in real time

· Swapping old device with new device

· Update record with new hostname

· Test the workflows device is used for

· Update ServiceNow

· Retirement process of the old device

· Post deployment support

· Escalate any issues around deployment in a timely fashion to Trinity team and if needed to TEKsystems Delivery Manager

· Able to be fully mobile and walking all day in a hospital environment

Minimal skills required for position:

· Desktop support experience (understand workflow, process, intake)

· Hardware troubleshooting – laptops, desktops, printers, monitors, scanners, etc

· Microsoft Desktop Technologies

· Prior deployment experience in a hospital environment – comfortable interacting with hospital end users

· Understanding healthcare environment

· Provides Exemplary Customer Service (relatable, reassuring, empathetic, strong communication, great listener)

· Strong attention to detail, analytical thinker, problem solver

· Need to be able to lift 50+ lbs

· Must have reliable personal transportation

Compliance:

  • Medical screenings: Flu shot, TB test, MMR Titer, Varicella Titer, Tdap
  • COVID vaccination required (fully vaccinated)
  • Drug test required
  • Background Check Required, includes education verification


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