Current jobs related to IT Helpdesk Technician - Albany, New York - Acture Solutions

  • IT Helpdesk Technician

    4 weeks ago

    Albany, New York, United States Acture Solutions Full time

    Job Title: IT Helpdesk TechnicianActure Solutions is seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. As a Helpdesk Technician, you will be the first point of contact for all technical support requests, providing first-line technical support to end-users via phone, email, and helpdesk ticketing systems.Key...

  • IT Helpdesk Technician

    3 weeks ago

    Albany, New York, United States Acture Solutions Full time

    Job Title: IT Helpdesk TechnicianJob SummaryActure Solutions is seeking a dedicated and customer-focused onsite Helpdesk Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt and efficient resolution of desktop, software, and application-related issues.Key ResponsibilitiesProvide...

  • IT Helpdesk Level I

    2 months ago

    Albany, United States Acture Solutions Full time

    Acture Solutions is seeking a dedicated and customer-focused onsite Helpdesk Level I Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt and efficient resolution of desktop, software, and application-related issues. This role requires excellent problem-solving skills, effective...

  • IT Technician

    1 month ago

    Albany, United States Viper Northwest Full time

    Precinmac owns a family of precision machining companies in the US and Canada. This roles home location is Viper Northwest in Albany Oregon, which is an industry leader and Value-Add, climate-controlled production facility specializing in CNC machining and complex mechanical/optical/laser assembly including clean-room environments. The data integration...

  • IT Technician

    1 month ago

    Albany, United States Viper Northwest Full time

    Precinmac owns a family of precision machining companies in the US and Canada. This roles home location is Viper Northwest in Albany Oregon, which is an industry leader and Value-Add, climate-controlled production facility specializing in CNC machining and complex mechanical/optical/laser assembly including clean-room environments. The data integration...

  • IT Systems Engineer

    3 weeks ago

    Albany, United States City of Albany, OR Full time

    Salary: Depends on Qualifications Location : Albany, OR Job Type: Regular, Full-time Job Number: 00868 Department: Information Technology Opening Date: 10/24/2024 General DescriptionThe City of Albany is on the hunt for an IT Systems Engineer to help us stay one step ahead of threats and keep our city's digital backbone secure. In this role, you'll get to...

IT Helpdesk Technician

2 months ago

Albany, New York, United States Acture Solutions Full time
Job Title: IT Helpdesk Level I

We are seeking a dedicated and customer-focused onsite Helpdesk Level I Technician to join our IT support team at Acture Solutions.

Job Summary

The ideal candidate will provide first-line technical support to end-users, ensuring prompt and efficient resolution of desktop, software, and application-related issues. This role requires excellent problem-solving skills, effective communication, and a commitment to delivering high-quality service.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and helpdesk ticketing systems.
  • Diagnose and troubleshoot basic hardware and software issues on desktops, laptops, mobile devices, and peripherals.
  • Assist with password resets, account unlocks, and basic user administration tasks.
  • Follow standard procedures for troubleshooting, resolving, or escalating technical issues.
  • Log all support requests and ensure they are tracked, documented, and resolved within established SLAs.
  • Maintain a professional and customer-oriented attitude while assisting users with their technical issues.
  • Assist in the setup, installation, and configuration of new hardware and software for end-users.
  • Monitor and respond to system alerts and notifications to ensure systems remain operational.
  • Escalate complex or unresolved issues to the Level Two Helpdesk or IT support team as needed.
Requirements
  • Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common desktop applications.
  • Familiarity with basic networking concepts (e.g., IP addressing, Wi-Fi, VPN).
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organizational and time management skills.
  • Willingness to learn and adapt to new technologies.
  • 0-2 years of experience in IT helpdesk or customer support role.
  • Experience working with helpdesk ticketing systems Autotask is a plus.
  • Previous experience in troubleshooting hardware, software, and network issues.
What We Offer

At Acture Solutions, we offer a competitive compensation package that includes a medical insurance plan with zero deductible, vision and dental coverage, a 401k plan, and a generous PTO policy. Our expected annual salary range is $45,000 to $55,000, commensurate with experience.

We are an Equal Opportunity Employer, valuing a diverse team that consistently delivers high-quality work with a positive attitude.

Our Culture

We prioritize a "people first" culture, where respect and quality take precedence over profit. With ambitious standards for quality and performance, we foster a fun, respectful, and inclusive environment where every team member contributes to our collective success.