Help Desk Analyst II

2 months ago


Woodbridge, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking to hire a Help Desk Analyst II to join our team in Woodbridge, New Jersey. The individual will be responsible for providing technical assistance and maintaining computer hardware and software. This role offers a contract to hire employment opportunity.

Responsibilities:

• Provide technical assistance to staff on computer hardware and software issues
• Monitor and maintain software libraries and service logs
• Carry out repairs and upgrades to hardware and software
• Troubleshoot and resolve hardware and software issues
• Install new computer hardware and software
• Integrate new hardware and software into existing networks
• Maintain existing LANs and WAN
• Maintain Email and Internet connections
• Carry out repairs of nonpublic hardware at remote locations
• Organize and monitor inventory of hardware, spare parts, software, and supporting documentation.• Minimum of 2 years of experience in a similar role
• Proficient in Android Development
• Skilled in using Cisco Technologies
• Knowledgeable in Citrix Technologies
• Familiar with Mac Computers
• Proficient in using Microsoft Office Suite
• Experience with Active Directory management
• Ability to troubleshoot issues on Apple Devices
• Solid understanding of Computer Hardware
• Experience in Configuration Management
• Expertise in software and hardware Deployments
• Skilled with Chromebook devices
• Proficient in using Google Apps and Google Docs
• Must possess excellent communication and problem-solving skills
• Ability to work under pressure and prioritize tasks effectively
• A keen eye for detail and commitment to quality customer service
• Willingness to stay updated with the latest technology trends and updates
• Ability to work collaboratively in a team environment as well as independently.
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