Front Desk Agent

6 months ago

Woodbridge, United States Marquee Hospitality Full time
Do you have growth potential in your current position? Do you need a flexible schedule? Do you like to travel and stay in hotels? Do you like meeting new people every day? Are you motivated by employee incentives? Do you like to smile? Do you love customer service? Do you want to be part of a fast-growing team? If so then the hospitality industry is the right fit for your next career, come join our team by applying today
Duties and Responsibilities:
  • Take every opportunity to amaze the guests.
  • Smile, have eye contact, and greet guests immediately.
  • Maintain a well-groomed, professional appearance at all times.
  • Actively solicit feedback from guests.
  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints.
  • Answer the telephone promptly and properly being polite, courteous, and friendly.
  • Be friendly, thorough, accurate, and efficient in taking reservations and performing Check-ins & Check-outs (If applicable)
  • Operate or assist with shuttle or transportation. Service in a timely and courteous manner (If applicable).
  • Assist guests with luggage upon their arrival to and departure from the hotel Use guest names.
  • Be knowledgeable and helpful about the local area, the hotel, and hotel services.
  • Handle messages, wake-up calls, mail, and faxes properly.
  • Assist guests with laundry/dry cleaning needs.
  • Know of incoming VIPs.
  • Follow all applicable Moonrise Standard Operating Procedures.
  • Demonstrate proper selling techniques during the reservation and walk-in process.
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
  • Have complete knowledge of hotel rooms, function space, restaurants (if applicable), other outlets, and services.
  • Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures.
  • Verifies all information on reservations check-in: name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
  • Identifies and records special billing instructions and notifies accounting.
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
  • Adheres to hotel policies regarding the use of cash banks.
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
  • Report potential sales contacts to the sales department.
  • Properly handle and account for keys.
  • Be knowledgeable of policies regarding emergency procedures and security concerns.
  • Ensure the protection of guests' room numbers.
  • Book reservations for those guests who approach the Front Desk.
  • Be an enthusiastic, helpful, and positive member of the team.
  • Be professional, responsible, and mature in conduct and behavior.
  • Be understanding, encouraging too, and friendly with all co-workers.
  • Be self-motivated and use time wisely.
  • Maintain an open line of communication with each department.
  • Communicate pertinent information.
  • Respond positively to new ideas.
  • Openly accept critical/developmental feedback.
  • Report to work on time.
  • Give adequate notice if going to miss work.
  • Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday, and Sunday) and Holidays are required.
  • Maintain effective communication through the use of meetings, logbooks, and bulletins.
  • Be available to help other departments in emergency situations.
  • Perform other assignments as directed by the Front Desk Manager.
  • Adhere to all work rules, procedures, and policies established by the company including, but not limited to those contained in the associate handbook.
  • Perform other job duties as needed.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
  • Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities.
  • Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Benefits:
  • Employee can use more than 4 hotel stays per year.
  • Provides a paid day off for birthday.
  • Quarterly celebrations include exciting gift cards or bonus.
  • Buddy program for employees so they have a person they can have as a go to.
  • Flexible Schedules.
  • Employee Incentives.
  • Employee Receives 5,000 points per month when hotel achieves the 75% recognition.

  • Front Desk Team Member

    1 month ago

    Woodbridge, Connecticut, United States Marquee Hospitality Full time

    At Marquee Hospitality, we are seeking a highly motivated and enthusiastic Customer Service Representative to join our team as a Front Desk Agent.About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. As a Front Desk Agent, you will be the first point of contact...

  • Front Desk Associate

    3 weeks ago

    Woodbridge, United States Gold's Gym LowellKrongaard Group Full time

    Front Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Ambassador

    4 days ago

    Woodbridge, Virginia, United States Gold's Gym LowellKrongaard Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Associate. In this role, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting gym staff.Responsibilities include:Managing member inquiries and resolving issues efficientlyProcessing...

  • Front Desk Membership Specialist

    4 weeks ago

    Woodbridge, United States UFC Gym Full time

    The Front Desk Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. This position is responsible for driving potential members into the gym to d Membership, Front Desk, Specialist, Customer Service, Sales, Retail, Instructor

  • Front Desk Membership Specialist

    3 weeks ago

    Woodbridge, United States UFC Gym Full time

    The Front Desk Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. This position is responsible for driving potential members into the gym to d Membership, Front Desk, Specialist, Customer Service, Sales, Retail, Instructor Learn More

  • Front Desk Night Auditor

    6 months ago

    Woodbridge, United States Marquee Hospitality Full time

    Night Auditor/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...

  • Front Desk Receptionist

    3 months ago

    Woodbridge, United States Foot And Ankle Specialists Full time

    The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education. Front Desk...

  • Front Desk Membership Specialist

    1 month ago

    Woodbridge, United States UFC Gym Full time

    The Front Desk Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. This position is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate...

  • Front Desk Coordinator

    1 week ago

    Woodbridge, Virginia, United States Gastro Health Full time

    Job Description: As a Front Desk Coordinator at Gastro Health, you will be responsible for creating a welcoming and efficient experience for patients. Your duties will include greeting patients, verifying registration forms, and utilizing practice management systems to ensure seamless patient care.Key Responsibilities:Greet patients in a professional and...

  • Medical Assistant/Front Desk Specialist

    4 days ago

    Woodbridge, Virginia, United States Maryland Healthcare Clinics Full time

    Job OverviewMaryland Healthcare Clinics is seeking a skilled and compassionate Medical Assistant/Front Desk Specialist to join our team in Woodbridge, VA. As a key member of our healthcare team, you will provide exceptional patient care and support while working closely with our medical staff.

  • Front Desk Representative

    7 months ago

    Woodbridge, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Front Desk Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time off...

  • Front Desk Representative

    3 weeks ago

    Woodbridge, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Front Desk Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No...

  • Help Desk Analyst

    16 hours ago

    Woodbridge, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team in Woodbridge, New Jersey. This role primarily revolves around providing front-line technical assistance to users encountering problems with computer systems, software, hardware, and networks. You can anticipate a strong emphasis on troubleshooting, communication, and...

  • Front Desk Coordinator for Mental Health Services

    2 weeks ago

    Woodbridge, Connecticut, United States Godaelli Healthcare Services LLC Full time

    Key ResponsibilitiesAnswering Phone Calls: Respond promptly to phone calls, taking messages and providing assistance as needed.Maintaining Client Charts and Databases: Update and maintain accurate records of client information, treatment plans, and billing details.Scheduling Appointments: Schedule appointments for providers, ensuring timely and efficient...

  • Guest Experience Coordinator

    3 days ago

    Woodbridge, Virginia, United States Gold's Gym LowellKrongaard Group Full time

    Job DescriptionThe Front Desk Associate will be the face of Golds Gym Lowell/Krongaard Group, providing an exceptional experience for members, guests, and staff. This role requires a high level of customer service skills, attention to detail, and ability to multitask effectively.Responsibilities include:Responding to member inquiries and resolving issues...

  • Morning Operations Assistant

    4 days ago

    Woodbridge, New Jersey, United States Fitness Holdings - Crunch Fitness Full time

    The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a strong understanding of our company values. If you are a team player who is eager to learn and grow with our organization, we encourage you to apply for this exciting opportunity.As a Front Desk Associate Morning Opener Prefered, you will play a...

  • Front Desk Coordinator

    2 weeks ago

    Woodbridge, Connecticut, United States FYZICAL Therapy and Balance Centers Full time

    Key ResponsibilitiesThis dynamic position involves handling patient scheduling, appointments, and multi-phone lines, as well as gathering new patient data, tracking referrals, and disseminating information to patients. You will also act as a liaison between patients and physicians, send reports to doctors, collect payments, and verify insurance....

  • Customer Service Representative

    4 weeks ago

    Woodbridge, New Jersey, United States Dave & Buster Full time

    **About Dave & Buster's**We're a leading entertainment destination for adults and kids alike, offering an immersive dining experience with high-energy games and state-of-the-art technology. We're looking for talented individuals to join our team as Front Desk/Hosts!**Job Summary:**As a Front Desk/Host at Dave & Buster's, you'll create positive and welcoming...

  • Customer Service Ambassador

    4 weeks ago

    Woodbridge, New Jersey, United States Planet Fitness Full time

    About the RolePlanet Fitness is seeking a talented Member Services Representative to join our team. As a key member of our front desk staff, you will be responsible for creating a positive member experience by providing exceptional customer service.Benefits OverviewCompetitive salary: $45,000 - $60,000 per yearFree membership to all Planet Fitness clubs...

  • Business Development Representative

    4 weeks ago

    Woodbridge, Virginia, United States Orangetheory Full time

    At Orangetheory, we're seeking a highly skilled Business Development Representative to join our team. As a key member of our sales team, you will be responsible for greeting all guests with enthusiasm and energy, providing exceptional customer service, and selling memberships to help our studio thrive.About the RoleThis is a dynamic and fast-paced...