Help Desk Team Lead

1 week ago


Woodbridge, United States Randstad Digital Americas Full time

Required Skills -Technical Support

Systems Administration

Microsoft 365

Exchange Online

OneDrive

SharePoint

Active Directory Administration

user accounts, group management, permissions

Strong troubleshooting abilities

Excellent communication skills (oral and written)

Ability to handle escalated technical issues with white-glove service for C-level executives

Job Duties - Incident Resolution & Technical Support -

Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.

Handle incidents and requests efficiently, meeting Service Level Agreements (SLAs).

Provide client-facing support for high-profile end users.

Administer user accounts, permissions, and security settings via Active Directory and Exchange Online.

Systems Administration & Cloud Support -

Administer Microsoft 365 environments, including Exchange Online, SharePoint, and OneDrive.

Manage Active Directory for user provisioning, terminations, password resets, and permissions.

Provide support for system and cloud administration tasks, including file migrations to OneDrive.

Use and create PowerShell scripts to modify AD objects

Leadership & Process Improvement -

Act as a technical lead for help desk operations, managing escalations and offering guidance to junior staff.

Assist in the onboarding and offboarding of users, ensuring smooth transitions.

Collaborate with security teams to manage tools such as Symantec, ThreatLocker, and Bit9.

Contribute to knowledge base articles, process documentation, and training materials for internal teams.

Security & Compliance -

Ensure compliance with security protocols, including managing access and permissions in cloud environments.

Job Requirements - Experience

5 to 7 years of experience in technical support, systems administration, or related IT roles.

Expertise in Microsoft 365 administration (Exchange Online, SharePoint, OneDrive).

Proficient with helpdesk/ticketing systems ServiceNow

Advanced troubleshooting for network (VPN, DNS, TCP/IP) and user account management.

Ability to administer Active Directory and support cloud-based IT operations.

Education -

Associates or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.

Soft Skills -

Excellent communication and interpersonal skills.

Strong organizational abilities and multitasking in a high-volume environment.

Client-facing professionalism, especially with C-level executives.

Certifications:

ITIL Foundation certification for service management practices is a plus.

Experience with Azure Active Directory (AAD) or similar cloud identity management systems.

Experience with advanced administration of collaboration tools like Microsoft Teams, Slack, or Zoom, especially around user permissions and integrations.


  • Help Desk Team Lead

    1 month ago


    Woodbridge, NJ, United States Randstad Digital Americas Full time

    Required Skills -Technical SupportSystems AdministrationMicrosoft 365Exchange OnlineOneDriveSharePointActive Directory Administrationuser accounts, group management, permissionsStrong troubleshooting abilitiesExcellent communication skills (oral and written)Ability to handle escalated technical issues with white-glove service for C-level executivesJob Duties...

  • Lead Front Desk

    1 month ago


    Woodbridge, United States Foot And Ankle Specialists Full time

    The Medical Front Desk Lead provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This position will be involved in a wide spectrum of tasks including primarily supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest...

  • Help Desk Analyst II

    1 month ago


    Woodbridge, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking to hire a Help Desk Analyst II to join our team in Woodbridge, New Jersey. The individual will be responsible for providing technical assistance and maintaining computer hardware and software. This role offers a contract to hire employment opportunity. Responsibilities:• Provide technical assistance to staff on...


  • Woodbridge, Connecticut, United States Marquee Hospitality Full time

    At Marquee Hospitality, we are seeking a highly motivated and enthusiastic Customer Service Representative to join our team as a Front Desk Agent.About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. As a Front Desk Agent, you will be the first point of contact...


  • Woodbridge, Virginia, United States UFC Gym Full time

    Company OverviewWe are a dynamic fitness community that empowers our members to achieve their goals.

  • Front Desk Associate

    4 weeks ago


    Woodbridge, Connecticut, United States Marquee Hospitality Full time

    Front Desk Agent Job DescriptionMarquee Hospitality is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Services: Greet and welcome guests, register them into...


  • Woodbridge, United States UFC Gym Full time

    The Front Desk Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. This position is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate...

  • Front Desk Agent

    5 months ago


    Woodbridge, United States Marquee Hospitality Full time

    Do you have growth potential in your current position? Do you need a flexible schedule? Do you like to travel and stay in hotels? Do you like meeting new people every day? Are you motivated by employee incentives? Do you like to smile? Do you love customer service? Do you want to be part of a fast-growing team? If so then the hospitality industry is the...


  • Woodbridge, United States Foot And Ankle Specialists Full time

    The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education. Front Desk...

  • Front Desk Agent

    3 weeks ago


    Woodbridge, United States Residence Inn Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Part Team Lead

    6 months ago


    Woodbridge, United States Clarks Full time

    Job Advert Description Clarks is looking for a  Part Time Team Lead  to join the team! Our employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in the world! Benefits: Clarks offers a competitive benefits...

  • Front Desk Agent

    6 months ago


    Woodbridge, United States Residence Inn Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Woodbridge, Connecticut, United States Signature Retail Services Full time

    Signature Retail Services is a leading merchandising sales and service organization that operates across all 50 States utilizing highly trained and experienced teams.This role is responsible for leading merchandising projects independently and collaboratively with service representatives in commercial buildings, pharmacies, warehouses, and big box home...

  • Merchandiser Team Lead

    6 months ago


    Woodbridge, United States Signature Retail Services Full time

    Signature Retail Services is the industry's premier merchandising sales and service organization. We operate across all 50 States utilizing our highly trained, experienced teams. Signature Retail Services is currently seeking a Merchandising Team Lead, working up to 40 hours per week . This position is responsible for completing merchandising...


  • Woodbridge, United States Marquee Hospitality Full time

    Night Auditor/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...


  • Woodbridge, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Front Desk Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time off...

  • Culinary Team Lead

    1 week ago


    Woodbridge, Connecticut, United States Wegmans Food Markets Full time

    At Wegmans, we're dedicated to providing exceptional food and exceptional service. As a Culinary Team Lead, you'll be responsible for assisting the Sous Chef in running the kitchen and leading employees. This is a full-time opportunity with a competitive salary of $21 - $21.75 per hour, based on experience.We're looking for an experienced cook who can lead...


  • Woodbridge, Virginia, United States PAWN USA , INC and CENTREVILLE GOLD & PAWN, INC Full time

    About the RoleWe are seeking an experienced Ecommerce/ eBay Team Lead to join our team at PAWN USA, INC and CENTREVILLE GOLD & PAWN, INC. The ideal candidate will have a strong background in multi-channel e-commerce merchandising platforms and excellent leadership skills.


  • Woodbridge, Connecticut, United States Zephyr Full time

    About ZephyrEmpowering technicians and delighting homeowners through a seamless home services experience. Zephyr combines operational excellence, digital intelligence, and talent development practices to create an optimal environment for HVAC, Plumbing, and Electrical professionals.Job Summary:We are seeking a seasoned HVAC Installation Team Lead to...

  • Lead Cook

    2 days ago


    Woodbridge, United States Wegmans Food Markets Full time

    Schedule: Full timeAvailability: Applying To This Requisition Allows You To Be Considered For Multiple Opportunities. Please Provide As Much Availability That Works With Your Schedule. Age Requirement: Must be 18 years or olderLocation: Woodbridge, VAAddress: 14801 Dining WayPay: $21 - $21.75 / hourJob Posting: 11/30/2024Job Posting End: 12/30/2024Job...