Recovery Navigator

3 weeks ago

Milwaukee, United States Wisconsin Community Services Full time
Job DescriptionJob Description

Job Responsibilities:

RECOVERY NAVIGATOR - Hub and Spoke

Position Summary: The Hub and Spoke Health Home is an innovative model serving people with significant substance use and co-occurring mental health needs. The Recovery Navigator works in collaboration with Hub and Spoke Team and is responsible for working with the individual to develop the individualized comprehensive care plan, facilitate monthly recovery monitoring/meetings, and update the care plan every 90 days. The Recovery Navigator will ensure people are receiving comprehensive and quality care from the team, spokes, and community service providers. The Recovery Navigator meets with each individual weekly and advocates with the person to meet their identified needs.


Essential Functions:

  1. Committed and skilled at engaging people through a strength based, trauma informed, person centered, and culturally intelligent approach. This position has a strong focus on engaging people in care and services.
  2. Committed and passionate about serving people with substance use and co-occurring needs.
  3. Closely collaborate with the Lead Recovery Navigator and the WCS Hub Team (Certified Peer Specialists, Other Recovery Navigators and Wellness Coaches) to serve people referred to the program. Closely collaborate with spokes to support connection to ongoing medical and treatment services.
  4. Provide Direct Service to approximately12 individuals weekly.
  5. Responsible for completing a Recovery Life Story Tool and Assessment (RLST/PRP) in the person’s own words. An RLST/PRP is focused on the person’s strengths, goals, existing and new strategies to meet the identified needs. RLST/PRPs are updated a minimum of every 90 days.
  6. Focused on providing comprehensive care to meet the person’s needs. This includes treatment needs, medical/dental, housing, legal, financial, benefits, food, clothes, and social needs, etc.
  7. Facilitate monthly BAM monitoring/team meetings (every 90 days) in collaboration with the person’s care team.
  8. Coordinate care with providers of services and verify services are provided. Contact each member of the person’s care team a minimum of weekly to review progress and areas of ongoing need.
  9. Work closely with the person to develop a team of informal supports (i.e., family members, friends, support groups, church, etc.) and formal supports (formal paid providers) based on the person’s preference.
  10. Provide transportation and attend appointments with the person. Advocate with the person to meet identified needs.
  11. Support crisis response and developing strategies to meet immediate needs. Develop a comprehensive relapse prevention plan with the individual.
  12. Follow all WCS Hub policies and procedures.
  13. Embrace a comprehensive team approach to meet the individualized needs of people with complex substance use and life needs.
  14. Network with community providers and Spokes to develop collaborative relationships to meet the needs of the people being served by the program.
  15. Document all interactions, collateral contacts, and activities specific to the individual’s care and treatment in the electronic medical record within 24 hours of the contact.
  16. Complete all WCS Hub and Spoke Health Home training and WCS specific training.
  17. Uphold and promote a positive, strength based, and supportive culture.
  18. Maintain confidentiality within all written and verbal communications.
  19. Adhere to WCS Policies and Procedures.
  20. Other duties as assigned.

Job Qualifications:

Minimum Qualifications:

  • High school or GED/HSED required. Bachelor’s degree in Social Work, Psychology, Nursing, or Social Services from a school of social work or in a behavioral science preferred.
  • Knowledge and experience serving people with substance use need.
  • Working knowledge of computer applications preferred (Windows and Microsoft Word).
  • Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
  • Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
  • Meet all the employee requirements including references, criminal background check, drug screen, and driver’s license check.

Personal Attributes: Follow agency Code of Conduct and adhere to established policies and procedures of the agency and of all funding sources including Wisconsin DHS. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, adults, and families and all external funding sources and community partners involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs. Embrace the role and utilization of peer specialists and people with lived experience.

Knowledge, Skills, and Abilities: Experience serving people with substance use and co-occurring needs. Knowledge of the Milwaukee County substance use system, Medication Assisted Treatment, and evidence-based practices. Must possess verbal and written communication skills, along with computer skills that include Microsoft Word, Excel, and database applications. Must have strong communication skills, be flexible, patient, compassionate and maintain confidential information. Must have the ability to work independently with a minimal amount of supervision but must be a strong team player as well. Ability to multi-task, take initiative and apply knowledge to variety of circumstances.

Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires computer work. Travel in the community is a requirement.

Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Team Supervisor and works closely with the WCS Hub and Spoke Health Home team. Direct interaction with the people being served by the program, staff, project partners, substance use treatment providers, and Milwaukee County.

Working Conditions: Work is performed in an office and community environment. Work is performed in the community including going into homes, court, and other locations to serve adults enrolled in the WCS Hub and Spoke Health Home. Travel is required. Must be comfortable being around and/or interacting with adults who have significant substance use needs. Flexible work schedule is required to meet the needs of staff and the people being served. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



pm21



PIf60efd55a1f1-25405-29819992

  • Recovery Navigator

    3 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job Title: Recovery NavigatorWisconsin Community Services is seeking a skilled Recovery Navigator to join our team. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs.Job Summary:The Recovery Navigator will work collaboratively with the Hub and Spoke Team to...

  • Recovery Navigator

    2 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with our team and...

  • Recovery Navigator

    2 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with the individual...

  • Recovery Navigator

    2 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with our team and...

  • Recovery Navigator

    2 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with our team and...

  • Recovery Navigator

    3 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with our team and...

  • Recovery Navigator

    3 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with our Hub and...

  • Recovery Navigator

    3 days ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at Wisconsin Community Services. As a Recovery Navigator, you will play a critical role in supporting individuals with substance use and co-occurring mental health needs. Your primary responsibility will be to work collaboratively with our team and community...

  • Recovery Navigator

    3 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryThe Recovery Navigator is a critical role in the WCS Hub and Spoke Health Home, working collaboratively with the team to provide comprehensive care to individuals with significant substance use and co-occurring mental health needs. This position requires a strong focus on engagement, advocacy, and coordination of care to ensure individuals receive...

  • Recovery Navigator

    3 days ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job Title: Recovery Navigator - Hub & Spoke ProgramWisconsin Community Services is seeking a highly skilled and compassionate Recovery Navigator to join our Hub and Spoke Health Home team. As a Recovery Navigator, you will play a critical role in supporting individuals with significant substance use and co-occurring mental health needs.Job Summary:The...

  • Recovery Navigator

    1 day ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our Hub and Spoke Health Home team. As a Recovery Navigator, you will work collaboratively with individuals to develop comprehensive care plans, facilitate monthly recovery monitoring meetings, and ensure seamless access to quality care services.Key ResponsibilitiesEngage...

  • Recovery Navigator

    3 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Hub and Spoke Health Home is an innovative model serving people with significant substance use and co-occurring mental health needs. The Recovery Navigator works in collaboration with Hub and Spoke Team and is responsible for working with the individual to develop the individualized...

  • Recovery Navigator

    3 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Recovery Navigator to join our team at the Hub and Spoke Health Home. As a key member of our team, you will work collaboratively with individuals, families, and community partners to provide comprehensive care and support services.Key ResponsibilitiesDevelop and implement individualized...

  • Recovery Coach

    2 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job Title: Recovery NavigatorJoin Wisconsin Community Services as a Recovery Navigator and play a vital role in supporting individuals with substance use and co-occurring mental health needs. As a member of our team, you will work collaboratively with the Hub and Spoke Health Home team to provide comprehensive care and services to our clients.Job Summary:The...

  • Debt Recovery Specialist

    4 weeks ago

    Milwaukee, Wisconsin, United States VirtualVocations Full time

    Remote Collections Specialist Opportunity **Key Responsibilities:** * Conduct high-volume inbound and outbound calls to negotiate and resolve outstanding amounts * Review claims and determine collection actions while maintaining accurate documentation * Meet or exceed performance metrics related to call volume and recovery outcomes **Required...

  • Certified Peer Specialist

    2 days ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job Title: Certified Peer SpecialistWisconsin Community Services is seeking a Certified Peer Specialist to join our team. As a Certified Peer Specialist, you will work with individuals in the Racine and Kenosha communities to provide peer support services and help them achieve their recovery goals.Job Summary:The Certified Peer Specialist will work...

  • Surgical Tissue Recovery Specialist

    1 day ago

    Milwaukee, Wisconsin, United States VERSITI MILWAUKEE Full time

    Job Summary:The Tissue Recovery Specialist plays a vital role in the life-saving and life-enhancing process of tissue donation at Versiti Milwaukee. As a key member of our team, you will be responsible for recovering vital tissues, such as skin, bone, heart valves, and tendons, from donors, directly contributing to transplant and research efforts that...

  • Youth Recovery Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryThe Comprehensive Community Services (CCS) Youth Support Specialist position is a dynamic role that requires a dedicated and compassionate individual to provide individualized skill development and enhancement services to support youth and young adults in their recovery journey. As a member of the CCS team, you will work closely with youth at...

  • Certified Peer Specialist

    3 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Certified Peer Specialist is a person who has lived the experience of mental health, substance use or co-occurring needs, is in recovery, has had formal training in the peer specialist model of support, and has passed the State of Wisconsin certification exam or successfully becomes...

  • Certified Peer Specialist

    4 weeks ago

    Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

    Job SummaryThe Certified Peer Specialist is a vital member of our team at Wisconsin Community Services, working closely with individuals in the Department of Corrections Peer Specialist Program. This role requires a unique blend of personal experience, formal training, and certification to provide peer support services. As a Certified Peer Specialist, you...