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Director of Operations

2 months ago

South Jordan, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Director of Operations in South Jordan, Utah, United States. This role revolves around the management and leadership in the deployment of software and hardware to new clients, overseeing the customer service team, and proactively driving customer engagement. The individual will be part of a dynamic team and will contribute significantly to the company's growth and customer satisfaction.

Responsibilities:

• Manage and lead the process of deploying software and hardware to new clients to ensure efficient onboarding.
• Collaborate with technical teams to ensure smooth setup, integration, and training of new clients on the platform.
• Establish clear communication with clients throughout the onboarding process to ensure high levels of client satisfaction.
• Oversee the Customer Service team and manage the resolution of various support tickets to ensure timely and accurate handling.
• Develop and implement strategies to improve customer service processes and tools, resulting in enhanced client satisfaction.
• Work closely with the product and engineering teams to resolve client issues and provide feedback for product improvements.
• Proactively drive customer engagement by identifying upsell opportunities and expanding existing accounts.
• Partner with Sales and Account Management teams to implement growth strategies for current clients.
• Monitor client usage and develop action plans to increase client retention, engagement, and loyalty.
• Analyze customer feedback and usage data to inform product development and customer engagement strategies.• Must possess proficiency in 3M
• Familiarity with ADP - Financial Services is required
• Experience with Chef is essential
• Knowledge of CRM is a must
• Proficiency in ERP - Enterprise Resource Planning is required
• Familiarity with About Time is essential
• Understanding of Accounting Functions is a must
• Experience in Budget Processes is essential
• Demonstrable skills in Communication is necessary
• Knowledge in Compliance is required
• Experience with Customer experience is a must
• Customer Support skills are essential
• Must have a background in Customer growth
• Client engagement experience is required
• Knowledge in Client implementations is necessary
• Client management experience is a must
• Proficiency in Client Relations is essential.