Training Administrator/Coordinator III
2 months ago
Responsibilities:
• Provide tactical support for training activities, including web-based learning systems, IT-related tasks, and software or hardware issues
• Coordinate and administer various training programs
• Document and administer processes, purchase necessary materials, and act as a resource on specialized training issues
• Collaborate with training staff, channel partners, and customers on issues relating to training support and coordination
• Handle telephone support, fielding customer and channel partner phone calls, and provide Tier 2 support to resolve issues
• Offer recommendations and decisions to Learning Services Provider(s)
• Utilize selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports
• Monitor transaction activity on Learning Management Systems, reconcile revenues and expenses to appropriate courses and accounts, and execute the appropriate charge-back method for the user
• Assist in marketing or filling classes by analyzing upcoming rosters and providing telemarketing support
• Generate reports for supervisors and managers to take appropriate actions• Proficient in Customer Service
• Excellent Communication skills
• Ability to handle Documentation tasks
• Experience in Marketing
• Proven record in Training
• Knowledge in Technical Support
• Experience in Materials Handling
• Familiarity with Human Resources (HR) Administration
• Skilled in Logistics
• Capable of managing Expense Reporting
• Ability to Execute tasks effectively
• Skills to Resolve Issues efficiently
• Experience in Coordination
• Knowledge of Computer Hardware
• Ability to liaise with Business Partners
• Experience in managing Training Programs
• Ability to create effective Training Materials
• Proficiency in using Web-based Applications
• Experience in Telemarketing
• Familiarity with Learning Management Systems
• Proven record in providing Tier 2 Support
• Experience working with Channel Partners
• Skills in providing Telephone Support
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