Training Administrator/Coordinator

1 month ago

Wichita, United States Robert Half Full time

Job Summary

The Training Administrator/Coordinator III supports various tactical tasks and critical administrative activities related to training programs. Responsibilities include assisting in the coordination of training programs, managing web-based learning systems, providing IT and technical support, and maintaining training-related information in different systems. This role involves collaboration with internal teams, external business partners, and channel partners, requiring effective communication and time-management skills. The position also requires handling proprietary and confidential information while providing basic training on Learning Management System (LMS) administration.


Key Responsibilities

  • Training Support:
  • Provide tactical support for training activities, including web-based learning systems, IT support, and software/hardware coordination.
  • Collaborate with training staff, channel partners, and customers on training support and coordination tasks.
  • Handle Tier 2 customer support for phone calls, inquiries, and issue resolution for channel partners, customers, and field personnel.
  • Administration and Coordination:
  • Document and administer training processes, handle purchasing, and provide materials as needed for training sessions.
  • Manage logistics for training facilities, equipment, and training aids, including support for catering, shipping, and service coordination.
  • Maintain accurate transaction activity records in the LMS, reconciling revenues and expenses, and managing charge-back processes.
  • Provide administrative support for the Training Center, including asset management, class scheduling, and supplier management.
  • Communication and Reporting:
  • Generate reports on training metrics for supervisors and managers, facilitating data-driven decision-making.
  • Assist in class marketing by analyzing upcoming rosters and providing telemarketing support as needed.
  • Additional Duties:
  • Serve as a liaison between customers, suppliers, and internal departments to ensure responsiveness to customer needs.
  • Manage shared mailbox and scheduling tools for R4 US and Canada training classes.
  • Oversee budget-related administrative tasks, including handling Purchase Orders and expenditure management.


Qualifications

  • Previous experience as an Office Coordinator or in a similar administrative role.
  • Strong organizational and time-management skills.
  • Attention to detail and the ability to handle multiple tasks effectively.
  • Excellent communication and people skills.
  • Proficiency with IT systems, LMS, and Microsoft Office Suite.

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