Training Administrator/Coordinator III

6 days ago

Wichita, United States US Tech Solutions Full time

Note:

  • 100% onsite - hybrid/remote are not an option

Job Summary:

  • (High-level Overview) Performs a variety of tactical tasks to support training activities such as support web-based learning systems, Information Technology (IT), computer software or hardware, and coordinating training programs.

  • Duties can be complex and deal with technical support, critical administrative tasks, coordinating facility logistics/equipment/training aids and maintaining information in various systems and interaction with external business partners.

  • Deal with proprietary or confidential information regarding company and channel partner activities and provide fundamental training relevant to Learning Management System Administration at the channel partner level.

  • Provide a variety of tactical tasks to support training activities like web-based learning systems, information technology, computer software or hardware and coordinating training programs.

  • Support training staff in a variety of ways such as providing support materials, documenting, administering processes, purchasing, or being a resource on specialized training issues.

  • May assist in development and delivery of training to channel partners, company personnel and customers.

  • Works collaboratively with training staff and channel partners, company personnel and customers on issues relating to their support and coordination role within training.

  • Handles telephone support, customer and channel partner phone calls and provides Tier 2 support to resolve issues with channel partners, customers and field personnel. Makes decisions and provides recommendations to Learning Service Provider(s).

  • Utilizes selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports.

  • Monitors transaction activity on Learning Management System and reconciles revenues and expenses to appropriate course and account and execute the appropriate charge-back method for the user.

  • Assist in marketing or filling classes by analyzing upcoming rosters and provide telemarketing support. Generate reports for supervisors and managers to take appropriate actions.

  • Assist with shipping, deliveries, catering, and service/supplier management for facility operations.

OTHER DUTIES NOT NOTED IN JOB DESCRIPTION:

  • Serve as a link between customers, suppliers, and other departments to assure responsiveness to customer and business needs.

  • Manage administrative functions related to invoicing, outside suppliers, procurements/expenditures as it relates to Purchase Orders and budget.

  • Interface with other Company units and departments on issues related to area of responsibility.

  • Manage Training Center assets including Company vehicles.

  • Schedule all R4 US and Canada and CDIP classes.

  • Manage *** shared mailbox with other R4 Training Coordinators.

  • Manage R4 Scheduling Form on SharePoint.

For someone to be successful, must have:

  • Soft Skills (People/Communication)/Time Management/Attention to details. Previous Office Coordinator experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a protected veteran.

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