Customer Success Agent
4 weeks ago
Responsibilities:
• Take ownership of customer success by ensuring they receive significant value from our service
• Act as a customer advocate to personalize the customer experience and minimize customer effort
• Analyze and address customer concerns independently, providing timely and adequate solutions
• Utilize self-help tools to troubleshoot and assist with technical issues
• Maintain strong knowledge of our products and services in Milwaukee and use this knowledge to serve customers better
• Actively engage in cross-functional collaboration with various support business units to resolve inquiries
• Process customer credit applications with accuracy and efficiency
• Maintain precise customer credit records
• Monitor customer accounts and take appropriate action based on account status
• Strive to resolve inquiries in one call whenever possible
• Commit to meeting a daily target of customer interactions.• Minimum of three years of experience in a customer success or similar role.
• Proven experience in a call center, including high volume and fast-paced environments.
• Familiarity with call center operations and metrics.
• Proven ability to resolve customer complaints effectively and promptly.
• Experience with computer data entry and typing data entry.
• Proficiency in Microsoft Office Suite including Teams, Word, Outlook, and Excel.
• Demonstrated ability to create and share customer success stories.
• Experience in a machinery or work tools industry is desirable.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented setting.
• Commitment to providing exceptional customer service.
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