Director of Client Success

4 weeks ago

Milwaukee, United States Newance Full time

Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our technology encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their organizations grow.

We empower the professionals who make our world better.

The Director of Client Success oversees the Client Success team and functions, partnering with Client Technical Support, Solutions, and Training to ensure a stellar experience for clients as they onboard, adopt, optimize, and expand their application of our technology. The Director of Client Success is the champion for smooth, scalable onboarding experiences, implementations, relationships, business analysis and reviews, retention, mentorship, and growth of our clients and our Client Success team.

Our clients are innovative and include communities of practice such as professional associations, non-profits, and for-profit organizations. This role will identify, understand, and apply best practices and standards in areas of onboarding, implementation, communication, analysis, thought leadership, hypothesis of benefit, strategic relationship management, and expansion opportunity with a range of client contacts including client community managers, champions, and executive sponsors.

Consider joining us if you are:

  • Eager to thrive in a fast-paced, innovative company environment, contributing to a high performing, collaborative team.
  • Passionate about our purpose and personally aligned with our values: We forge ahead. We innovate. We build relationships. We learn and grow, always. We win together.
  • Self-motivated, resourceful, scrappy and pragmatic when it comes to getting things done.
  • A lifelong learner who is always curious and keeps an open mind when solving difficult problems.
  • Excited to be a client champion as they onboard, adopt, and expand use of Forj technology.
  • Skilled at identifying and implementing best practices, coaching client facing professionals, client engagement and partnership, client experience strategy, and fostering strong relationships.

In this role, you will specialize in:

  • Leadership and coaching of a team to facilitate stellar client experiences with Forj.
  • Design and implement strategies, processes, tools, and tools to enable ongoing client retention and growth.
  • Serve as an executive point of contact for key clients and strategic relationships.
  • Foster strong and collaborative relationships with clients, understanding their goals and ensure their success and satisfaction with Forj technology.
  • Lead cross-functional efforts to design, develop, and apply relationship tools and frameworks such as partnership charters, implementation plans, reporting, hypothesis of value models, and executive partnership reviews.
  • Work closely with internal product and development as the voice of the customer on product development, feedback, feature development, and strategic roadmap priorities.
  • Share proactive guidance enabling clients to foster vibrant communities.
  • Investigate and analyze client usage data and develop metric models to inform recommendations to increase vibrancy and engagement.
  • Monitor industry trends and innovations, demonstrating thought leadership by sharing insights and expertise with clients and Forj team members.
  • Identify, summarize, and share best practices and product knowledge with clients; internally share insights and success stories of clients.
  • Nurture expansion opportunities, facilitating internal and external account growth analysis and execution.
  • Implement strategies to evaluate and monitor client health, assessing opportunity and risk while critically evaluating client success practices and methods.

We are looking for someone with:

  • A bachelor’s degree in a relevant field and at least 4 years leadership experience in SaaS Client Success environments.
  • A high sense of ownership, demonstrating self-motivitation and accountability for achieving client satisfaction expectations.
  • Excellent relationship management, communication, critical thinking, problem solving, and influencing skills.
  • Strong people leadership experience coaching teams for success and growth.
  • Curiosity and a desire to learn about Forj, the broad technology ecosystem, and professional community best practices and trends.
  • Strong organizational skills to navigate simultaneous priorities.
  • Desire to work in a fast-paced and dynamic environment.
  • Experience in working with or around the association industry and related technology solutions is beneficial.

This role can be remote or hybrid in the Milwaukee, WI area. Relocation support is not available.

#J-18808-Ljbffr

  • Systems Engineer, EDI

    1 week ago

    Milwaukee, United States Executive Director Full time

    Systems Engineer CLIENT ASSOCIATION: Technology Services (TS) REPORTS TO: Director of Technology Services DIRECT REPORTS: None EMPLOYEE STATUS: Exempt (Minimum of 37.5 hours/week)GENERAL SUMMARY: IT Generalist implementing new technology, managing servers, network systems, technology security, providing support for IT staff and helpdesk support for end...

  • Technical Program Director for Client Experience Engineering

    6 days ago

    Milwaukee, Wisconsin, United States Northwestern Mutual Full time

    About Northwestern MutualWe are a leading financial services company with over 165 years of experience helping families and businesses achieve financial security. Our distinctive approach combines insurance and investments to empower individuals to make informed decisions about their financial future.Job SummaryWe are seeking an experienced Technical Program...

  • Digital Product Strategist

    1 day ago

    Milwaukee, Wisconsin, United States Northwestern Mutual Full time

    Unlock Your Career PotentialWe are seeking a highly skilled Digital Product Strategist to join our team at Northwestern Mutual.About the Role:As a Digital Product Strategist, you will play a key role in driving client success by developing and executing strategies that meet the evolving needs of our customers. You will work closely with cross-functional...

  • Client Manager

    6 months ago

    Milwaukee, United States BSI Full time

    Great that you're thinking about a career with BSI! About the Role: Responsible for delivering BSI’s audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits as...

  • Account Director

    3 weeks ago

    Milwaukee, United States Randstad Full time

    Randstad, the world's leading partner for talent, is investing in an Account Director for our Randstad Digital specialty. As a Randstad Digital Account Director, you'll be at the forefront of shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings. You'll lead a dynamic team, guiding junior...

  • Director of Rehabilitation

    2 months ago

    Milwaukee, United States Enhance Rehabilitation Full time

    Enhance Rehabilitation - Enhance Rehabilitation is now hiring a Director of Rehab to oversee rehabilitation services in one or more of our service locations!Enhance Rehabilitation is dedicated to providing quality rehabilitation services to our patients. Our goal is to provide patient specific treatments to enhance positive outcomes. We focus on professional...

  • Director Of Business Development

    2 months ago

    Milwaukee, United States Bestlogic Staffing Full time

    Director of Business Development (OffHighway & Truck Industry) Position Overview: We are seeking an experienced and driven Director of Business Development to spearhead our growth initiatives within the offhighway and truck industry. The ideal candidate will have a robust background in sales and business development underscored by a proven track record of...

  • Director of Food And Beverage

    2 weeks ago

    Milwaukee, United States CULINAIRE Full time

    CULINAIRE is hiring an experienced and seasoned DIRECTOR OF FOOD AND BEVERAGE to manage the operations at the Milwaukee Art Museum.CULINAIRE provides upscale food and beverage management services to a very diverse collection of national accounts to include art centers, cultural landmarks, hotels, museums, performing art theaters, restaurants, and special...

  • Director of Food And Beverage

    2 weeks ago

    Milwaukee, United States CULINAIRE Full time

    CULINAIRE is hiring an experienced and seasoned DIRECTOR OF FOOD AND BEVERAGE to manage the operations at the Milwaukee Art Museum.CULINAIRE provides upscale food and beverage management services to a very diverse collection of national accounts to include art centers, cultural landmarks, hotels, museums, performing art theaters, restaurants, and special...

  • Client Communication Manager

    5 days ago

    Milwaukee, United States Bray Associates-Architects INC Full time

    Job DescriptionJob DescriptionClient Communication ManagerOur firm is currently seeking a Client Communication Manager to join its growing and talented marketing department. The candidate must be an excellent communicator, both verbal and written, as well as detail-oriented, flexible, and organized. It is critical that this team member also possesses strong...

  • Account Director

    2 months ago

    Milwaukee, United States Randstad USA Careers Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Director for our Randstad Digital specialty. As a Randstad Digital Account Director, you'll be at the forefront of shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings. You'll lead a dynamic team, guiding junior...

  • Account Director

    2 months ago

    Milwaukee, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Director for our Randstad Digital specialty. As a Randstad Digital Account Director, you'll be at the forefront of shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings. You'll lead a dynamic team, guiding junior...

  • Account Director

    2 months ago

    Milwaukee, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Director for our Randstad Digital specialty. As a Randstad Digital Account Director, you'll be at the forefront of shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings. You'll lead a dynamic team, guiding junior...

  • Account Director

    2 months ago

    Milwaukee, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Director for our Randstad Digital specialty. As a Randstad Digital Account Director, you'll be at the forefront of shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings. You'll lead a dynamic team, guiding junior...

  • Account Director

    2 months ago

    Milwaukee, United States Randstad USA Careers Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Director for our Randstad Digital specialty. As a Randstad Digital Account Director, you'll be at the forefront of shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings. You'll lead a dynamic team, guiding junior...

  • Rehabilitation Services Director

    2 weeks ago

    Milwaukee, Wisconsin, United States Enhance Rehabilitation Full time

    Enhance Rehabilitation is a dynamic organization dedicated to delivering high-quality rehabilitation services. As a Director of Rehabilitation, you will play a pivotal role in overseeing rehabilitation services in one or more of our service locations.Our goal is to provide patient-specific treatments that enhance positive outcomes. We focus on professional...

  • Program Success Enablement Analyst

    1 week ago

    Milwaukee, United States Rockwell Automation Full time

    JOB REQUIREMENTS: Milwaukee, Wisconsin, United States Houston, Texas, United States Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something...

  • Executive Director

    6 days ago

    Milwaukee, United States Association of Academic Museums & Galleries Full time

    Executive Director Bronzeville Center for the Arts, Milwaukee The Bronzeville Center for the Arts (BCA) is a newly-created nonprofit organization rooted in the art, culture, and history of the African Diaspora. Located in the Bronzeville Cultural and Entertainment District, a historically African American neighborhood in Milwaukee, Wisconsin, the BCA will...

  • Executive Director

    7 days ago

    Milwaukee, United States Association of Academic Museums & Galleries Full time

    Executive Director – Bronzeville Center for the Arts, Milwaukee The Bronzeville Center for the Arts (BCA) is a newly-created nonprofit organization rooted in the art, culture, and history of the African Diaspora. Located in the Bronzeville Cultural and Entertainment District, a historically African American neighborhood in Milwaukee, Wisconsin, the BCA...

  • Director of Transportation

    2 months ago

    Milwaukee, United States Harrison Consulting Solutions Full time

    Midwest multidisciplined engineering firm is looking to add a Director of Transportation for Wisconsin to their team in Milwaukee!Responsibilities:Complete/participate in civil engineering project design as neededLead/mentor/train engineering design staff Frequent contact with clients including responding directly to client requests and referring clients to...